BRUTAL customer service. First of all I could barely understand the lady on the phone and she seemed like she didnt have a clue what she was doing. She was incredibly rude. The last time I ordered from here the pizza smelled funny and had a rancid taste. We had to throw it out it was so gross. I had called the store to let them know and the guy I spoke to told me he would give me a credit on my account and that next time I ordered to just give my phone number. So I go to order today and to use my credit and the lady that I spoke to says "I can't do that" and I said what do you mean you can't do that? And she goes well I don't know who you spoke to so I can't give you your credit. And so I said it doesn't matter who I spoke to the guy just said to give my phone number. And she goes "well I still can't give you that credit". And then hung up. Pizza sucks, customer service sucks....
Read moreExtremely disappointed with our first time trying this Gino's pizza. Ordered and was told it would take 25 minutes. Arrived there and waited another 25 minutes. Unfortunately I had already paid :( I think they burned our first pizza but without explaining what happened, the girl working just said it would take 5 more minutes. Ha! We asked if they could give us something because of the long wait and they did NOTHING about it. They didn't try to rectify the situation at all and they didn't apologize. What terrible business practice! I'm willing to give them one more chance, and hopefully things go better. Overall, the pizza did taste good so that was...
Read more"I recently had the pleasure of dining at Gino’s Pizza, and it was an amazing experience! The pizza was absolutely delicious, with a perfect balance of fresh toppings and gooey cheese. The crust was just the right amount of crispy and chewy, making every bite enjoyable. The staff were friendly and attentive, ensuring we had everything we needed. I also loved the cozy atmosphere of the place—perfect for a casual meal with friends or family. If you’re looking for great pizza in St. Catharines, I highly recommend...
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