KFC — Restaurant in St. Catharines

The team member Gavin provided amazing customer service to both myself and elderly woman who was having issues with a gift card and he just politely explained to her very clearly the balance of the card had been used up and that there was a remaining balance on the bill. customer was very confused about where her money had gone and he politely and accurately described the different methods that she can check her own balance. Due to me being asthmatic I chose not to wear a mask inside the restaurant to which the representative politely asked me if I would like one and if I was going to choose not to wear one if it would be all right if I waited outside after I ordered to receive my food as per company policy and I very very welcomely obliged that request.

I am known to be a little bit standoffish against requests like this but the customer service that he had provided before and during the visit was exceptional

I cannot express the gratitude and the overwhelming feeling of confidence in this employee as well as this location and establishment.

is my genuine opinion that this gentleman deserves a reward for his exceptional customer service and his willingness to receive any criticism that may be offered.

The representative was also wearing all appropriate PPE in the appropriate manner and maintained physical distance.

99/100

my only complaint is that my" bucket for one" is in fact not in a bucket but rather a rectangular...

Aweful experience this evening ! Aug 13/23 . Around 7:15pm .

The employee or aka manager of this evening refuses to give me her name . Refuses to fix or make a soloution .

My family frequents this KFC almost bi weekly or so . Anywho we dont normally have a lot of issue very ninor if we do . We explained how often we go here as well meaning we clearly spend a decent amount of our money here .

We always order the 14 piece bucket with 4 large sides .

This evening we waited about 25 minutes just for our food to cook no biggie.

But upon getting home and platting 6 peoples foods . We noticed we where shorted 1 piece of chicken and for whatever reason both large fries where so salty they where inedible. The corn was cold but i didnt even complain about that .

This lady was so rude ! She offered me 5 new pieces of chicken howwver i said im sorry we drove all the way from thorold and have to get my mom home to her nurse on time. If anything at this point we would prefer to bring all the food back and get a refund she refused then i said why ? She said my only option was the free chicken. I asked to speak with her manager she proceeds to tell me she doesnt have one ! . Anywuas i will be calling coporte first thing tomorrow not to mention after i said we are not getting anywhere at all and hung up she proceeded to call mw back 3 times and also hung...

This location used to be the best. New management perhaps? Must be. The workers are ignorant and not very welcoming. When I pointed out that the price of an item on the menu was different than what she was charging me for, she was rude and tried to make an excuse for it. The ladies in the back sit on their phones, and actually talk on the phone to their friends while preparing your order. I WATCHED the one lady with her gloves still on, pick up her phone and begin to talk on it, WHILE proceeding to handle food. No change of gloves, nothing. My food then proceeded to sit on the counter for 10 minutes while they stood around and chatted on the phone. Yes by the time I got home my food was cold. The gentleman beside me even had to speak up and say “is someone going to take my order?” When I asked if new management had taken over, the lady working claimed she didn’t know, and that she did not know who her manager was which I’m assuming she didn’t want to tell me as she knew they were all in the wrong and did not want to get themselves in trouble! What an absolute shame for this location to go to garbage because of a...