NGA2 steakhouse and grill — Restaurant in St. Catharines

Having heard amazing reviews I have been dying to try this place. Being pregnant and craving a good steak we decided to go tonight. I checked online prior to leaving and there were loads of reservations available so I didn’t bother to book. Walked in to find no host and another couple in front of us waiting. After some time a server came and told us they were fully booked and not accepting walk ins. Confused, we went back to the car and I checked again, still lots of reservations available. So I made a reservation for 6pm (it was 5.50pm at the time). Went back in and same thing again, no host and waited at the door for 10 minutes. When a server came over I told them we had a reservation for 6pm. Another 10 minutes went by before we were seated. We were able to order quite quickly but then waited almost an hour for our food, with other tables that had ordered after us being served their food first. We were also not informed about the cut of the day at the time of ordering, just overheard it from another table. I had ordered steak frites with a lobster tail but when it arrived the lobster was with my husband’s ribeye (not a big deal, we just swapped it over). My husband had ordered his steak medium rare, it was definitely more medium to medium well but he said it was very good. I had ordered my steak medium well, it was more medium rare but extremely tough. I had to saw at it to be able to cut it. The lobster had absolutely zero flavour. Overall, extremely disappointing for both service and food. Also just my opinion - but I believe any sauce/jus that is served with a good steak should be on the side, so you can actually taste the meat, but both our steaks were...

I came in on Jan 27th 2024, we had arrived at around 6:30. The place was almost empty, so we were promptly seated. All of us were excited to try this restaurant because of the reviews online, but we were not ready for what was to come. Our table ordered a round of drinks, our server forgot to bring me the drink that I had ordered, I should have taken that as a red flag, but I like to give people the benefit of the doubt. When we finished our drinks this is when we noticed things would be making a turn for the worse. The whole night was just a night of waiting. Waiting for drinks, waiting for our order to be taken, waiting for our food! We ordered our food at 7:30 and it did not arrive until around 9:30. At one point we had asked the server if our food was even prepped because we would have just left, but we were assured that it was coming. Our steaks finally arrived to our table, I took a bite of my "medium rare" steak and noticed that it was just seared on the outside and not cooked whatsoever inside, it was completely rare. I am not one to send food back, this was the first time I have ever done that. I brought my plate to the counter as I couldn't eat something that rare. When it was brought back to our table it was doused in gravy as to try to fix whatever they did in the kitchen.

I was expecting a lot from this place, especially from reading the accolades of Chef David. I was thoroughly disappointed. It's been a few days since I have eaten at NGA2 and I am still haunted by this...

Came here on 01-27-24 for my wife's birthday. When we arrived the place was almost empty, we where sat at a booth even thou we had asked for a table as I am 6'5 and not very comfortable at a booth. We had high expectations of this place based on other reviews. We ordered within 15 minutes of our arrival and started with the coconut shrimp, it arrived in decent time. was good, but for the price I expected more than 5 bite sized shrimp. When we ordered our entree's we waited over an hour for them to arrive. ( I understand the wait time as there were two other large parties that arrived approx 15 minutes after we put our order in so we knew and understood that the kitchen staff were likely busy) My wife ordered a steak medium well. It came very rare and was very tough. I tried some myself and honestly, I have had a better steak at a low budget truck stop. I ordered a burger which was very bland, came on a partially soggy bun and it fell apart upon first bite. My son ordered the jerk chicken which to our eyes seems slightly undercooked, we advised him not to eat that part. The service was okay, I asked for my drink and my sons drink to be refilled and only 1 was refilled. Also asked for more water and it never did show up. I still tipped the 20% but felt that I should not have. $175 all in and left dissapointed. Will not be returning, or...