Staples — Local services in St. Catharines

Hello,

I arrived a few minutes before 6pm today only to find out that the new store hours are 10am-6pm while Walmart, Zehrs are open until 11pm and other stores to 8pm or 9pm.

A customer just went in before me and they wouldn’t let me in.

I understand everything that is going on now and that “things are different now” and thi s need to be sanitized but to close at 6pm??

Even during the stricter rules Walmart and Zehrs were opened until 8pm

I needed to print out a temporary license plate document for an elderly person that I helped renew their license plate stickers online who could not do it on their own or go to a Service Ontario Centre.

One gentleman told me to come back tomorrow I said I can’t I’m providing child care almost every day all day tomorrow and the child’s Mother doesn’t want me taking the child to stores with what’s going on.

So this lady comes out says they’re closed I should’ve checked their store hours online I said it’s not quite 6pm I just have a couple of pages to print she then asked me if I have a debit card I said I have a Staples card that had money on it the last time I was here.

She was talking to someone in the store fumbling around taking more time to make up their minds I could’ve been already done printing the time they took to figure themselves out.

I normally don’t leave negative reviews, but I wasn’t about to beg them to let me in and print I told them thank you for all your help I won’t be back they didn’t even try to get me to come back in.

I’ve used Staples printing services many times over the years, I’ve also purchased other items like filing cabinets, computer chairs, computer equipment and notes etc..

This experience might be just the motivation I need to buy my own printer and order things from Amazon.

I am normally about supporting local businesses especially during these new strange times, but I felt like I was starting to beg them to let me in when it wasn’t 6pm yet someone just went in before me

I hope someone sees this review as I said I don’t normally leave bad reviews about businesses but no one should make someone beg to purchase a service

Thank you for your time please stay safe and healthy all you...

Exceptional Service at Staples in St. Catharines, Ontario: A Review of an Outstanding Associate

I recently had the pleasure of interacting with one of the associates at Staples, and I must say, the experience was nothing short of exceptional. From the moment I entered the store, I was greeted with a warm and friendly demeanor by Ms. El, who went above and beyond to assist me with my needs.

Ms. El displayed an impressive knowledge of the products available at Staples, guiding me through the store with expertise and patience. What stood out the most was her genuine willingness to help and her commitment to ensuring I found exactly what I was looking for. She took the time to listen to my requirements and offered valuable insights, making the shopping experience not only efficient but also enjoyable.

In addition to her product knowledge, Ms. El exhibited excellent problem-solving skills. When I encountered a minor issue with a purchase, she quickly and efficiently resolved the issue, demonstrating a high level of professionalism and customer service.

Furthermore, her positive attitude and enthusiasm were contagious, creating a pleasant atmosphere within the store. It's evident that Ms. El takes pride in her role at Staples and genuinely cares about the satisfaction of the customers.

In conclusion, my interaction with Ms. El at Staples was a standout experience. Her exceptional customer service, product expertise, and dedication to ensuring customer satisfaction have left a lasting impression on me. It's associates like her that make shopping at Staples not just a transaction, but a positive and memorable experience. I would highly recommend seeking out Ms. El for assistance during your next visit to Staples in St....

Went to Staples to access a fax machine and had a few questions beforehand. I came across an employee as soon as I walked in, I asked if the store had fax services. He said he did not know, to go to print services to ask. Then a security guard asked me if I needed help, I said fax services and he pointed me to the print area. I approached the desk and stood there waiting. Two employees were their... One blonde hair female employee was happily helping a customer. I waited a few minutes and a brunette female employee from behind the desk said... Yes? I asked for fax services. And she roughly pointed to an area and said 'over there'. I tried to ask a question and she rudely walked away and did not respond. At the fax there is a pay for service in set dollar values and the cost was very high at $2.50 a sheet. I had 13 sheets and there was no option to pick a total other than a higher or lower amount prepaid to a credit card. I looked around for help and... Crickets. No one around to ask and honestly the store was quite dead for 3pm. However, there were tons of employees standing around the computer area. Frustrated and honestly not wanting to pay almost $50 for 1 fax.. I left. Ending up paying $10.00 with tax at another local store. Customer service was great and they even fax...