Starbucks — Restaurant in St. Catharines

I've been a Starbucks addict since before Starbucks was in this City. Same order every time used to be $5 Now almost $12. I was aware of Boycott but I kept on going. It's too expensive but I pre ordered every time and the people were nice. I found an old Starbucks Card and was going to toss it but kept and asked at my next $11.89 Latte. To my surprise the barista told me I had $25+ on the card they even gave me a printout. She told me how to get it added to my account when I got home. I tried several times with no success. So took printout and card to the same store that gave me the printout. BIG MISTAKE!! From trying to convince me that it was already applied to the Big Boss telling me it can't be done. Besides feeling stupid the situation got progressively worse with being told what they suggested can't be done. Wow, just WOW. I generally don't argue about $25. I suggested a "fix" but I was shut down I mean HARD NO. So how much does milk and espresso cost perhaps $3 bucks. How much does it cost to bring new people in that spend $12 every day...including Xmas where open. I think the new CEO was brought in to stem the tide of customers leaving because of how much it costs. I was OK with $12 Latte but not with $12 and no attempt to Solve the Problem. I need the new CEOs email. If I treated my loyal customers like this I would be replaced by a new CEO. I think even Disney hourly employees are empowered to solve $250 problems. This place can't fix a $25 issue C'MON man! I'm told Balzaks is good guess I need...

Disappointed with my visit this morning and the lack of customer service. I mobile ordered a decaf and it took exceptionally long today. I showed up at the store about 8-10 mins after I had ordered (for decaf they do pour over method) because I know decaf can take a few extra mins. My coffee took 20 mins, I had to keep reminding the staff to check on it for me and not one person acknowledged I was waiting or asked which order I was waiting for. Finally, my coffee was barely warm and didn’t have hardly any almond milk in it, when I had asked for extra. I kindly asked for a bit more almond milk so I could add it, and while I was telling the girl I only needed a little she told me “I’m still trying to open it” as if I was acting super impatient. Definitely didn’t have the good vibes going like the many other Starbucks I have visited nor the...

Went there today and ordered two venti drinks. She confirmed with me that they were both Venti and read my order back to me as venti. When we got to the window I paid and then waited. When she handed me a grande I explained that it was supposed to be a venti. Instead of apologizing she seemed annoyed with me and said “well I rang it in as a grande so you’ll have to pay and wait for me to remake it” to me this isn’t customer service. The other Starbucks made my drink the wrong size once and were apologetic and remade it the correct size and didn’t even end up charging me for their mistake. I used to frequent this Starbucks but from now on will be going elsewhere as the customer service here is lacking. She made me feel like I was annoying for asking for what I ordered so I ended up just taking it how...