Starbucks — Restaurant in St. Catharines

Absolutely horrid, why in gods name am I waiting an whole hour for an iced coffee ??? What's the point of having five people behind the counter if nobody's taking orders. Selena (if that's her name) is so slow. Why does nobody at this Starbucks have a will to live. They randomly start doing mobile orders while there's a line halfway through market and it makes no sense. People are walking out and I get why .. because we pay so much money to go here in the first place only to wait over half an hour each time I make the mistake of going here. I can guarantee you that I regret coming here every time I do. We've all tried to be understanding but it's just disrespectful at this point. There have been countless times where people leave to go restock and abandon their lone coworker to handle almost 30 people in line plus the mobile orders ?? How does that make sense ? Lord have mercy this location is so overwhelmed that we have people leaving the register to help make drinks and the crowd of people waiting still doesn't dissipate. I'm truly baffled. I could walk behind the counter and pump out orders faster than this. I'm not upset with the workers, more the scheduling of this place ? Whoever is putting two workers on at noon is the same person that thinks a single square of toilet paper will do the job. I'm beyond irritated. Everyone I know has the exact same problem. Y'all got me...

As a Starbucks barista, I am aware this location is just a licensed store, which means the employees are not employed by Starbucks. However, that doesn't mean they shouldn't be expected to follow Starbucks' guidelines. I waited 25 minutes for a strawberry coconut drink that I ordered online ahead of time. There is no excuse for this kind of wait time when there is no line in the store. While I stood at the counter, I watched the person making drinks not shake the shaker while making refreshers, not sanitize the steam wand between making drinks, not rinse out the milk steaming container between drinks, and not putting inclusions in the strawberry coconut drink. I also watched her put 5 pumps of vanilla syrup in a grande caramel macchiato when there is suppose to be 3 (grande usually gets 4 but it is decreased by 1 pump for this drink only). I watched her pour the espresso and mix it with the milk before putting ice in the cup for the macchiato. This makes it a latte, not a macchiato. The staff are not friendly and move extremely slowly. Lastly, and most importantly, I watched a barista put her hand inside my cup to write my name on the cup. THIS IS A HUGE HEALTH AND SAFETY ISSUE! Please, train your employees better. Brock students deserve to receive...

THIS IS THE WORST STARBUCKS. I have been to this Starbucks a countless amount of times and I am always disappointed. I have once waited 50 minutes for my drink that I ended up getting a refund for because I was SO upset with their service. Today I ordered a $10 drink, and they messed it up 2 TIMES, having to make 3 different drinks. I have a dairy allergy and asked for my drink to be made with coconut milk and NO WHIP. The first time I was served with a huge load of whip, so I politely told them I asked for no whip. The second time they did not give me any espresso (I ordered 2 shots). Then the barista had the audacity to give me attitude about it and speak in a different language to the other two employees while staring at me with the dirtiest looks. The service at this location is horrible, and I would not recommend...