The Pizza Company — Restaurant in St. Catharines

The PRIMARY REASON why I will pay twice the money and buy a better pizza is because I have met the man who cooks here. I am NOT saying the pizza is greasy I am saying that the chickenwings are deep FRIED in the oil, and it concerns me. Who knows when the oil used to fry your chicken wings is CHANGED? I try to avoid anything DEEP FRIED! If you meet the owner, you will see he only cares about himself I am saying that I feel I have NO VALUE to him even though I have given him a lot of business doing my laundry! Each time I was at Home Laundromat I would spend at least $6.00 for the washer and 2 times 1.75 for 2 dryers coming to $ 9.50, for 1 wash because the dryers don't dry well. Sometimes I do hand wash and hang my clothes to dry! My point is that the owner is DIFFICULT so just DON'T WASTE YOUR BREATH with him! Every COSTUMER is VALUABLE and I do not feel that I have any value as a costumer to the OWNER! I am sure if someone was 0.75 cents short he would not accept it! If someone was to give it some thought about their Cholesterol level, they should know that the chicken wings and other things are DEEP FRIED in the same oil over and over again! Any family Doctor will also confirm this! Both places HOME LAUNDOMAT and The PIZZA COMPANY is owned by the same man! This is a very IMPORTANT POINT: I remember when I put a 20.00 dollar bill in the change machine and I received 19.25 back in return. I went to the Pizza Company to tell the owner that I got 0.75 cents less and the first thing the owner and his shameful employees did was laugh at me! I knew exactly how much change I had in my pockets so I was 100% sure I was right! Even though I got my 0.75 cents back, it was not done the right way! I should not have said anything just to avoid the, " SARCASM ", meaning the owner and employees DID NOT REACT PROPERLY IN THAT GIVEN SITUATION! Things to think about:

1. Would the owner give you a slice of pizza if you were 0.75 cents short? 2 ) Would you say the owner treated me with respect or dignity? Yes or No? If you say yes, that's because you have never met the owner of The Pizza Company and Home Laundomat!
2. In the past, I forgot my sport water bottle at the back sink by the back door where there is a CAMERA pointing DIRECTLY at the sink, and when I returned shortly after, it was stolen, but the owner will not assume any responsibility! It was white and blue around the center!
3. Without COSTUMERS, there would be no business!
4. The OWNER must be a better EXAMPLE to his employees !
5. PEOPLE SKILLS are very important to keep customers! (Meaning how you react to a costumer is very important )
6. The OWNER DOES NOT WEAR GLOVES when he is in the kitchen area or by the oven! THAT MAKES ME CONCERNED! Wearing plastic gloves will ease the mind of any person. SUBWAY SUBS and Mr. Submarine employees use plastic gloves because SUBWAY SUBS HAVE CLASS and they care and give VALUE to their customers and bake their own bread daily with low calories, with many toppings to choose from and it's healthy. HELPFUL TIPS TO THE OWNER: EVERY COSTUMER DESERVES TO BE TREATED WITH RESPECT AND DIGNITY, AND NEVER SARCASM !! Whether they are using your laundomat or buying pizza, remember that the golden rule is that consumers are always right! Another golden rule is to know that there is ONLY one reason you open a business, " COSTUMERS", because without them, why open a business? The last time I was there was Friday June 7/2019, and the owner was smoking cigarettes in the evening by the backdoor sink in the laundromat, but since I was the only one there picking up my laundry, " no consideration ", for me. I am sure if there were any ladies there at that time, he would not dare to smoke a cigarette, but since it was just me, it was perfectly acceptable! If I asked him to put it out, he would have asked me to leave! I am sure by now he has erased the cameras and will deny everything! CONCLUSION: It's worth paying more money to have a better quality pizza from any franchise who care about costumers or better to hand wash...

I’m genuinely upset to have to write this review about a place that we typically love. My boyfriend was in a really bad motorcycle accident over two months ago and has been in 4 hospital since. After months of not being able to eat All he’s wanted was a tray of pizza, and we were looking forward to him finally being moved back to st Catharine’s so that we could get a tray for grab a slab on Tuesday. Today it was Tuesday and we were so excited and were telling our out of town friends all about it. I called at 7:05 to order a tray for pick up. Five minutes after I ordered we found out that he needed something done by the nurses and that I couldn’t leave until 8pm. Knowing the pizza company closed at 8 I immediately called back to tell them that I couldn’t make it for 8 but that it was only 5 minutes from shaver hospital and I could be there for 8:05 and if that wasn’t ok then unfortunately we would have to cancel our order 🥲 when I called I got some automated message saying that they either weren’t accepting calls at that time, I was like oh that’s weird, so I checked the number and called 3 more times and got the same automated message each time. They called me right at 8pm and I didnt get it in time so I called back at 803 and this time it went through. I told them that I was sorry that I wasn’t there for 8 but that I had tried 4 times to call back to tell them that. I was then accused of lying over and over again being told that i was making that up and that I obviously called the wrong number, I told them I could show them and they said no and they very rudely got off the phone with me. I couldn’t believe how rude they had been to me even after offering to prove it to them. After the phone call I was upset that we hadn’t been able to get our pizza and the way that I had been talked to so I called back at 803 and told them I could be there within exactly 5 minutes to pick it up, that’s when they rudely said that unless I could get there in 2-3 minutes that I wasn’t able to get it. If you gps shaver to the pizza company it’s literally a 5 minute drive, they refused to stay there until 808 for me to pick it up, which I totally understand is inconvenient, but that was why I tried to call them those 4 times out of courtesy to tell them I was gonna be a few minutes late. At the end of the day we didn’t get our pizza and I had been accused multiple times by the staff that I was lying about the automated message. I’ve attached proof of all of the phone calls. I’m just overall really disappointed that after being so excited for weeks to being back home for grab a slab and I was treated like complete garbage😞 unfortunately we will...

Since you have removed the reply option, to your response. Here it is- Someone leaves a review, that you dont like. Instead of trying to rectify the situation, you put blame on them. As per many, many other reviews on your company. You don't care to fix a situation, but super fast to blame. On top of it, you then question my intelligence. That, I am unaware of where I am. This is beyond ridiculous, that instead of accepting your company did something and got caught. You take shots, at ones intelligence. This doesn't make you look superior, it makes you look guilty. I wish you and The Pizza Company the best. Please give my regards to Sandy, the man with the pony tale. On a job search, as no one in your establishment, working now, has a pony tale. Pat

Original Review...... I would love to give ZERO stars!! Walked in, ordered my pizza. While I was inside waiting for my food. I watched sn older gentleman with a pony tail, putting wings in the oven. Two wings fell off the tray, onto the floor. The older gentleman proceeded to pick up the both wings off the floor, with tongs. Then, tossed the wings onto the tray going for cooking. Then used the same tongs, to touch all new wings. I know my face said it all, because he looked at me, shrugged and kinda smilled. Then yelled at another employee, to go do something. The lady answering the phones, noticed that I saw this "incident " and told me to wait outside, Due to covid reasons. I know the door does ask that only 2 people inside at a time, but I was the only one there. I asked to speak with a manager or supervisor, this is when I discovered the lady answering the phones is the supervisor, Charlotte. She saw the whole thing, and did nothing. I asked for my money back, as I was no longer going to eat something I didn't see get made. Because, clearly they have no problem using food off the floor, when a customer is standing right there. I can only imagine what happens behind the corner, where we can't see. Very disappointed, as I was in the end treated badly. Because I wanted money back, because they drop their food on the floor. Found out after, it's family owned. Which is probably why...