Starbucks — Restaurant in Stratford

Stopped in for iced coffee & small black. Showed cashier exact ingredients from a pix on my phone see below ‘Iced Espresso’. It’s easier for me to show, rather than try to remember. Cashier was fine entering order & I paid (she did not ask my name, there were people ahead & behind me). I waited at end of counter for my order & cashier (redhead) placed small black coffee down & said that was mine, so I was just waiting for iced. Ladies ahead of me received their order & left. Now just me there, person behind was paying for his order. Girl (blonde long ponytail) set venti cup of iced something on counter & called ‘Emily’. No one was around but me, I asked if this was mine, she asked if my name was Emily, I said no, but cashier didn’t ask my name when I placed. Another girl (scar on right side of neck) said that wasn’t mine & she held up small cup & said mine would be in this. I said no, it’s venti. That’s when she started the rudeness. She abruptly said that needs to be clarified when ordering.. um, did anyone look at initial pic when I placed my order, clearly says venti. So lady with scar hands me 3/4 full drink in venti cup, I said that doesn’t look right. She started arguing that’s because I wanted low ice & there’s nothing wrong with order, that’s how it looks. What? Where, when was that brought up, it wasn’t. Anyways, I then progressed to ask for ice, she added ice into my cup. After I got back to my car, looked at order on cup, was given solo espresso, not double. I’ve ordered this exact on numerous occasions & it’s always perfect, except today, where I understand mistakes happen, although, copying items from phone to place order, but the belittling to a customer & arguing & guess what, I wasn’t in the wrong. It’s not cheap, it’s a treat & just saddened me to deal with this, glad I don’t live in Stratford, as I...

Love how this location is in a grocery store, however the happiness of the staff is either hit or miss. I find the ones with great personalities don’t last long and the grumpy ones stay. I’m used to ordering Starbucks from a larger city where everyone is usually always happy and makes my drinks perfectly and don’t look at my drink alterations as a complete inconvenience. 8 times out of 10 my drinks are not made the way I asked them to be served/how I like them, the only reason why I continue to go is because of the location and it’s the only Starbucks...

Poor service today! Ordered a sugar free frapp for my sister (diabetic) and watched them make it. They put sugar syrup in it. When asked why, they said 'if we don't it won't mix well'. We asked them to remake it sugar free and they said they couldn't, but would make a sugar free latte instead. Without asking, they put in sugar free vanilla syrup and 3 Splenda. Which was not drinkable for how sweet it was. We did not get an apology from staff, nor did they seem to understand the concern about the drink having been made with sugar in the...