Subway — Restaurant in Stratford

Yesterday I ordered two subs via the Subway app. The total - with delivery, a small order fee and a 25% tip - was $31.76. The "Order Placed" screen came up like it normally does, but then another window briefly came up saying that my order didn't go through, and then it disappeared. So naturally I checked my bank account and lo and behold, I paid Subway $31.76. So I waited for my subs on account of the possibility that the order error message was an error in itself. About 1.5 hours later no food had shown up so I called the store. In short, I was not helped. I was instructed to wait for my money to come back to my account and then I was told instead to TRY ORDERING VIA THE APP AGAIN. It should occur to anyone who works for a living that to do so would be highly counterintuitive, being that there was no effort to get me my money or my food made by the staff whose wages I'm paying, and the app had already completely failed that one job it has.

Anyway, in the parlance of the times, this all made me hangry and I don't like that. She didn't ask for screenshots of transactions or anything to verify my claims. It's lunacy, how the standards are dropping...

AUTO TIPPING??? Went the other day in person hoping for a better experience than ordering on app and they now don’t allow you to pay without a tip?!?! If I want to pay a tip I happily do and please allow me to choose how much. But can subway please explain this?

This place has gone downhill for a long time. I don’t know how to explain our online order today, but I recommend anywhere but here. Never used to have a problem ordering online here, but today we made an order, picked it up and couldn’t believe what we saw inside. As I got my usual I’ll show my order. This is very frustrating. We always tip which shouldn’t even be a requirement when ordering for pickup, but we do, 15%. How is this acceptable for extra toppings??? And the wrong sauces were put on, it was not even palatable.

Save your money and order from Pita Pit or Firehouse Sub!!! This place has sadly...

This is the 2nd time I've tried ordering from their app for pickup. The app is horrible and errors out many times. I've added coupons via the app which end up not showing on the order when I go for pickup. Today is the 2nd time I've used a coupon for 6 cookies and the restaurant said they never got it on their order and therefore I don't get them. Absolutely horrible service and app. Prices seem to be only going up and the odd time they have a coupon it won't work properly. I think we will no longer be ordering from Subway anymore....