Hooked Fish Bar — Restaurant in Surrey

I normally don’t leave negative reviews, but my experience at Hooked Fish Bar in White Rock was deeply upsetting and handled with such a lack of empathy and accountability that I feel the need to share it.

I had recently undergone dental surgery and was wearing a temporary denture, which I carefully placed on my plate during dinner with two of my girlfriends. I stepped outside for a few minutes while one of them remained at the table. When I returned, the server had already cleared the plate—and with it, my denture, which was clearly visible and not covered with any napkin, contrary to what the server claimed. This was an expensive and essential medical device, and just like that, it was gone.

What followed was humiliating. My two friends (one a dentist and the other a lawyer) and I were forced to dig through two garbage bins—both inside and outside the restaurant—searching through plates of food and sauce-covered waste, in front of staff and guests. One kind server did assist us, and I appreciated her effort, but the overall reaction from the team was appalling.

Even after such a distressing incident, we were still asked to pay the full bill, which felt completely heartless given the circumstances. I later emailed the owner (who was apparently on vacation) and followed up multiple times without any response. I also called the restaurant, only to be spoken to rudely by staff who told me there was nothing they could do and, in essence, to leave them alone.

Yes, I understand that I should have brought my denture case, and I take responsibility for that part. But the way the situation was handled—especially the cold, dismissive attitude, the lack of compassion, and the complete absence of accountability from management—was beyond disappointing.

I would never return to this restaurant again. Situations like this require human decency, and unfortunately, I didn’t...

I’d like to share my experience today at Hooked Fish Bar and my reason for 5 Gold Stars, well the Gold is for “Erin” our server. Today was a beautiful sunny day at Crescent Beach which brought in its usual large crowd. “Erin” was running the show “alone” she greeted customers, cleared tables, took orders, ran back and forth to the kitchen every time the Bell rang signalling “order up”, she served drinks, ran the bar, worked the cash, also took orders from the take out window for which had a line up, the resturant side had a long line up too, resturant was almost full, on top of following Covid regulations... the list is endless, this woman is a machine! “But” Erin did it “ALL” with Grace, a Smile and she hustled! “Thank you Erin” for all your hard work and for providing an amazing dining experience, you truly are a wonderful human being. I’d also like to acknowledge the Chef who kept up the pace and for the great food, thank you.

I’d like to reach out to owners Francina and John for whom I will be calling personally to follow up on my posting. I ask you to please take a good look at your daily total for Nov 8th and camera footage to acknowledge and commend your staff especially “Erin” for she is the reason your business was so successful today and I’m sure other days too. She has a work ethic and kindness that is so valuable and I truly hope you appreciate her and share this message. So many of us dining today could not believe she would be left alone to run such a busy resturant, however she did so with such class and efficiency that your clientele will surely return. We all complemented her work ethic and how she kept a sincere smile the whole time.

I truly hope you reward her for taking such good care of your business and...

Came here last night for a bite to eat as a party of 6 with a very tight time crunch. We were looking for something in the area, and the first place we found was closed. I'm so glad it was, because that gave us the opportunity to stumble on this gem of a restaurant! We wanted to dine in so my niece would be able to sit and eat, but we were in a hurry to catch a white rock sea cruise in 20 min. We put them up for quite the task, to cater to 6 people in a 20 min time span (including time to eat,) but they impressively lived up to the challenge! Our WONDERFUL waitress, Kaitlyn(sp?) was an absolute Rockstar! Not only was she amazingly kind, but she worked with us to find what would be the best things to order with our timeframe we gave her, and made sure our orders were put in very promptly, brought us to-go boxes as we knew we wouldn't have time to sit for the full meal, and when my sister-in-law wanted a suprise yummy drink, she came through and delivered something perfect for her! All of us were able to get food on time before needing to head off for the next adventure. As my family is from out of province (MB) they were so pleasantly happy to have such amazing, fresh, fish and chips / fish tacos / etc. Everyone was extremely happy! I myself had the pulled pork poutine and it was also absolutely delicious! I wish I had photos to post along with this, but with the rush we were in, I didn't even think to snap any. All I know is this restaurant, Kaitlyn, and the cooks in the back deserve special recognition because we were a very happy group leaving this restaurant, and I'm sure it was no easy task! Now that I know of this restaurant, I cannot wait to go back. Thank you again staff at Hooked...