Panago Pizza — Restaurant in Surrey

I am a long time customer and order Pizza from these guys once a week. I placed an order and they didn’t deliver the dip with it. I texted the driver 2 minutes after he left and he said he’s too far gone to bring it back. So the following week when I ordered pizza I told them about not getting the dip and they told me that it’s too late. I’m not getting the dip I paid for with this order and they said I should have said something sooner lol. Like are you kidding me. How much does a dip cost? Lol. I’m the kind of guy that doesn’t even complain when the pizza is smushed into half of the box. Which happens quite often. I really don’t care about the cost of a dip but because of how cheap and how poor the customer service I cancelled the order and will never...

Panago has to be worst pizza joint around nowadays. It use to be good way back in the day but now it's complete trash. Wish I could give it zero stars. You pay a decent amount of money for the food but it's just garbage. Not just this location, all locations suck. I guess they forgot that cheese is the main ingredient in pizza and cooking it until the dough is cooked is key to a decent pizza. Not to mention the soggy chicken bites. Just another case of staff and ownership not caring about quality. I hope this place closes down shop, it's complete robbery, the pizza at 7-11 is better and it's cheaper. Safe to I will never order from here again nor will I recommend it to anyone I know. What a shame, Panago...

I visited the Panago store in Surrey (Kennedy Heights) on Halloween, October 31st, to pick up my large party order of four pizzas. I was quite disappointed to notice that one of the female staff members handling slapping orders was not properly groomed according to Panago’s usual hygiene and appearance standards. She had long, noticeably thick hair on her arms and face, which gave an impression of poor grooming and lack of cleanliness in a food-handling environment. I strongly recommend that Panago reviews and reinforces its employee grooming and hygiene policies at this location to maintain customer trust and brand standards. It never happend to me before, I think they changed their...