Tim Hortons — Restaurant in Sydney River

My boyfriend and I decided to place a mobile order, expecting our food to be ready (or almost ready) by the time we arrived. While some of our food came out in a timely manner, we were advised that our potato wedges would take five minutes to cook, which wasn’t a problem. We waited at the window for roughly five minutes before the cashier asked us to park out front and she would bring us the food when it was ready. We parked, I ate my entire rice bowl, and sat there for at least another three to five minutes before our wedges were ready. What was supposed to be a five minute wait turned into a fifteen minute wait just for some potato wedges. I understand they need to be cooked, but being prepared and ensuring food is prepared beforehand to avoid these long wait times is essential when visiting a fast...

Customer service is appalling.

I asked for a Bagel BELT and was asked what type of bagel I wanted.

I asked what were the choices. And he replied any of them. I apparently pick a premium bagel that cost 60cents extra.

I asked why the extra 60cents. “The bagel!”

After a bit of debate he turned his back and walked away.

The next server just want to continue ranting at me.

Trying to get the bagel options that came with no extra charge was near impossible

I have an accent so clearly not a local and no compassion that I may not understand their process.

if it was another language I would have just paid as it would have been too hard but we both spoke...

I went here at 11:20 PM Monday September 2nd and the staff there managed to royally screw up my order. I got a roast beef craveable and a ham and cheddar sandwich. Now I understand English is not necessarily the first language of these employees but how you make this mistake is beyond any miscommunication... They gave me a Roast Beef and cheddar, a sandwich that isn't even on their menu. The craveable was fine and tasted good but the ham and cheddar didn't have ham... I don't even know how you screw that up it's...