Cosmic Pizza and Donair — Restaurant in The Palisades

I have no idea where to start. I came in a couple of weeks ago 10 minutes before closing because of a late work shift and was denied service. Having worked in the food service industry in my younger days I know that that’s unacceptable. I haven’t had cosmic since 2023 and really wanted a donair from them today. After a long 12 hour shift I went to cosmic and was greeted a while later by the same lady who denied me. Wanting a donair, I see zero meat on the skewered burner which was questionable. Zero pizza to buy sliced as well. Same as when I came in “late” I made my order and waited almost 20 minutes for it as I was the only one there with an order. I brought my food home and was disgusted after 2 bites. I tried to finish half then it came to me that I would feed a stray dog 100x better. My donair was cold and soggy after a 5 minute drive which annoyed me because there was no fresh meat in sight to begin with. To top it off, I watched the same woman ignore the ringing phone that was ringing for over a minute straight walking back and forth. So if your call isn’t answered, that’s why. I wish I could put a zero for service but I can’t. I have no idea who the new staff are but they are running this place into the ground. I HATE leaving bad reviews I never do but I absolutely had to let people know to steer clear. I’d rather have Kraft diner lol. Cosmic pizza is now ruined for me. This place used to be amazing but I will unfortunately never return. Maybe another location...

Picked up a donair pizza. When I got home the pizza had barely any meat, cheese, or onions on it. It was simply just donair sauce and bread basically. I called and asked if they could do anything about this. A refund or a new pizza and all they did for 10 minutes on the phone was tell me they couldn’t do anything and it was fine the way it was. I sent pictures because they asked to see. The picture I’ll post below. They still continued to argue with me and tell me that this donair pizza was normal. All other locations have always made good pizzas with solid toppings on it but take a look at the picture below. I’ve never experienced such a lack of customer service in my life. I feel completely ripped off and disgusted at how I was treated. I never complain about anything but this was a terrible experience and I won’t be going back at all. This is what bothers me most. The cost of goods to make a pizza like this is less than $3. The price I paid was $20. They are willing to loose a solid customer and a good experience all for loosing a mere $3. Talk about being cheap? You have...

Star Update So . . . .they have greatly redeemed themselves, calling to see how they could better our experience, on top of offering us 2 free pizzas at our convenience. We were sceptical at first but they have delivered them and they are delicious. First review will still stand though as we absolutely normally love Cosmic. HOWEVER tonight we thought we would order some pizzas and wings for out of town guests, and it was absolutely abysmal. Our first order was not only late, (totally fine, things get busy) but our pizza was squished into the corner of the box like a wet towel. We did call to let them know, and they did send a "new" pizza asap; but once again upon arrival the top of the pizza was looking like it fell off the seat off the car (not as bad as the first, but still not what we paid for). This pizza was also very undercooked and not edible. Not impressed, and will be extremely hard pressed to ever order...