Starbucks — Restaurant in Thunder Bay

I've been to this location many times in the past and it was good, but the last few times I've been there have been a bad experience. I ordered through mobile and picked up this evening in the drive thru and on top of waiting for over 15 minutes with only one car ahead of me, every item in my order was wrong in some way. I ordered a tall hot chocolate and it tasted like just plain warm milk. Also I know they leave room for whipped cream on top (which had fully melted by the time I got to the drive thru window), but they literally only filled half my cup with the actual drink. Normally there's only a small area at the top left for whipped cream so leaving that much space is ridiculous. I get that mistakes happen but it's especially frustrating when it's every item in the order and everything there is so expensive! I don't blame the employees at all, they are definitely not being trained properly by management and then just left to flounder on their own with no help. This location needs to start doing better to live up to the high...

Rude male employee. I believe it was the manager Jacob. He made all my friends and I feel stupid and uncomfortable when ordering and used him being the manager an exscuse to be rude to customers. He would often comment on my orders saying if they were bad or good like he was the one ordering telling me I shouldn’t get it if it was not what he liked. His tone is always very rude. Once when being in his way he wasn’t polite at all and screamed at me to move out of his way not saying excuse me or anything and not apologizing. He would also make jokes towards me for liking a pink drink calling it typical for being a teenaged girl. The woman working with him was very polite and made the drink well....

RUDE MALE EMPLOYEE!!! when I go to Starbucks and he's working he is rude. The first incident is when I was ordering a drink he asked me if I have adhd and I said no then she said your very energetic meanwhile I was just ordering my order normally.The second incident is when I was ordering my order and I was reading my order off of paper and then he rolled his eyes at me and sighed he said can I see that paper he said it in annoyed tone.The third incident is when I politely asked are the summer drinks out yet and he said "no where did you hear that Tiktok?" He said it in a rude tone. Btw the drinks are super good and all of the other employees are good...