Wacky's Thunder Bay — Restaurant in Thunder Bay

I am incredibly disappointed and appalled with the service I received from Wacky's this evening. I was there with a large group of people to celebrate my birthday, we started the evening with some axe throwing, which was amazing, and then after we had reserved a table for 20 people. When my husband spoke to the manager on the phone to book the table, we were told we could order food in advance in order to have it ready for when we we're done throwing axes. This sounded great and we were excited.

To start, bar service was incredibly slow and unfriendly. I wanted a pitcher of water to bring back for my group because we were thirsty and it took a really long time, as did any other bar orders that were made. That's fine, it's a busy place, I get it.

Then when we tried to order appetizers to have ready for the group to eat when we were done, that's when I things went downhill. The waiter didn't know how to take an order, which isn't really his fault if it's not his area of work (the manager should not have sent him) which resulted in our order getting royally messed up, and it wasn't a small order either. We ordered 2 appetizer platters and 100 wings, which is not cheap.

When we got to our table, which was supposed to be for 20, it was set for 12, in a really busy part of the restaurant, right by the bar. So not only were we cramped for space, we had to pull tables and chairs over ourselves because staff were nowhere to be found.

Not only was the order wrong, we ordered boneless with sauce on the side, we got bone-in covered in sauce. When I asked them to remake it, as it was wrong, the manager (an older blonde woman, I believe her name was Karen) was incredibly rude to me, getting mad at me and telling me it was my fault that diners had already started eating.

We were also charged for things we did not order and the manager was actually arguing with me about it, telling me that if it got eaten it shouldn't matter if we ordered it or not. She told me that I should have known because the appetizer platters were all brought out on one big plate, which they weren't, and the separate appetizers no one ordered, were sent out individually. I told her that no, nothing was sent out on a big plate, everything was sent out in individual serving dishes, so how was I know what was part of the platter and what was not?

So despite it being a completely horrible experience so far, we try to salvage the evening by asking for the wings, that were being begrudgingly remade, to go. When they finally come out, the order is wrong again. I asked for sauce on the side, and they were all covered in sauce, nothing was labeled so we had no idea what anything was. If it was a small order I probably would have just let it go, but for the amount of money I was paying I don't think it was unreasonable to ask that my order at least be correct.

When I pointed this out to the manager I had been dealing with, she literally snatched the bag out of my hand and started to storm into the kitchen to remake them, I told her I did not want them remade, I would either like a refund (which I feel is reasonable at this point) or to just take them and leave. She angrily told me that it was her job as manager to make sure the customer gets what they want and she was going to remake them.

I can say with honesty that getting yelled at and having things snatched from my hand is definitely not what I wanted. Another manager tried to help with the situation by giving me some free wing coupons, but it did not make up for how horribly I was treated.

At one point we were so cramped that we had an accident and spilled some wine, when I went to ask from some assistance cleaning it up I spoke to a bartender and asked for a mop and some help and she all but ignored me. I had to go up and ask 2 more times before someone came with a mop to clean up.

Overall I am shocked and appalled at the horrible way I was treated. A simple apology would have gone a long way. I cannot see myself returning any time in the future. Utterly unacceptable...

Where to start, so this all happened December 31st. We walked in at 1:10pm immediately what appeared to be the manager took a huge sigh and said "How Many?" We responded with 9, he sighed again even louder saying "We're swamped it's going to be at least 10 minutes" so we peaked around the corner to see only 8 tables occupied, so I said "That's okay if you could seat us (4 adults 5 kids) we will get set up and you can get to us when you can". His response was "We would really prefer to get caught up first". So we waited, not a huge deal but a bit disappointed we couldn't be seated to put down coats and get the mama and her new born somewhere to sit, the other annoying thing is we get our kids the $30.50 meal deal which comes with a $30 playing card, well you can get those till you order so again an inconvenience. We are sat at 1:30. 1:55 they take our drink order, 2 beer, 1 long island ice tea, 1 ginger ale, 1 root bear and 3 chocolate milks. 2:10 we get our drinks, when the waiter tried to leave we asked to order, he asked us to wait and we declined saying people have been sat since us and are already eating we would like to at least get out order to the kitchen, he agreed and took our order. 2:45 our food gets to the table. Out of all the orders I take issue with 2, mine which was the fish, batter was soggy, and 1 of the kids meals was a pizza which was a desert plate size flat bread with only about 45% of it covered with cheese and sauce, you can imagine that's all the kid ate and the worst part was she wanted spaghetti but they were out of pasta. When the waiter came back about 5-10 minutes after food came out I pointed out the soggy batter, he too looked disgusted and took it back, then the same panicked manager came out and asked what was wrong adding: "the fish looked white to me", I explained what I took issue with and he agreed. A couple minutes later he came back stating they had no more fish would I like something else. I declined and just asked him to remove from the bill (then the soggy batter made sense, probably freezer burnt bottom of the bag). The bill comes out to us $245.00, however it still had the fish, I point this out and the waiter said, ok be right back (no apology yet again). I then watched him tell the manager who rolled his eyes and took his time finishing what he was doing before correcting the bill. The waiters, 3 young men did pretty decent jobs, the manager however was overwhelmed from the start, he truly made guests feel like an annoyance. We are from out of town and my oldest daughter really wanted to go to Wacky's (like always) however with all the world junior games I didn't want to bring the whole family, and take away from people trying to enjoy the game without their kids (lol) so we went Monday for lunch. Again 8 tables, 3 waiters, 1 manager and 2 kitchen staff as we were told by the "doomsday manager". This is by far the worst review I have ever written, as most my reviews are 5 stars. They did nothing to accommodate. This manager needs more training, our afternoon out was more stressful than anything. Spending well over 2 in the restaurant area is not what we wanted to do with the kids. Even my daughter who was the biggest Wacky's fan doesn't want to go back. They asked me to e mail and I have, I will update on the response.

Edit- Manager immediately reached out to me and has vowed to make it right next time I'm in town, upgrading from 1 to 3, if they in fact do make it right I will update again, if they do not I will...

I don’t usually take the time to critique restaurants, as I am typically a quiet and understanding customer. However, the experience I had today at Wacky’s was unfair and disappointing, and I feel compelled to share it.

Earlier today, three friends and I dined in at Wacky’s. Our server was incredibly kind, and the food was fantastic — overall, we were having a great time. Toward the end of our evening, my friend and I decided to each purchase a $12.40 (with tax) unlimited points game card for an hour in the arcade. Unfortunately, shortly after purchasing the cards, a manager (whose name I didn’t catch) approached us and told us that because we are under 19, we could not remain in Wacky’s.

While I fully respect and understand the policy of not allowing guests under 19 without a guardian after a certain time, the way this situation was handled was extremely frustrating and disappointing. At no point during the evening — and certainly not when we purchased the game cards — were we informed of this policy. We had paid for a service that we were not allowed to use, and when we politely asked for a refund or some form of proper compensation, the manager refused. Instead, he offered us only one $10 game card to share between the two of us — despite the fact that we had each paid $12.40.

What was even more upsetting was the manager’s dismissive and condescending attitude. Rather than listening to our concern and trying to resolve the issue, he treated us as if we were trying to start an argument, which was not the case at all. We approached him calmly and respectfully. His refusal to explain why a refund or equal compensation was not possible left us feeling unheard and devalued as customers.

As someone who has always enjoyed Wacky’s and frequently visited in the past, this experience has left me incredibly disappointed. It is disheartening to spend money on a service, only to be denied access and dismissed without proper resolution. I truly hope that management takes this feedback seriously and reconsiders how situations like this are handled in the future. Clearer communication of policies and respectful treatment of customers — especially when mistakes are made — should be a priority.

Thank you for taking the time...