Tim Hortons — Restaurant in Tillsonburg

Bought a Bunn Coffee Marker, approximately 4 months ago (January, 2024), from this Tim Hortons location. The coffee maker quit working after only 4 months, so I took back to the store and requested a refund or exchange. The Manager (Austin) refused to provide a refund or exchange, after consulting with the Owner. I contacted Tim Hortons Corporate, who sent the Owner an email to resolve my issue. Never heard back from the Manager or the Owner. I again contacted Tim Horton Corporate a second time and they escalated my issue to the Regional Manager of Tim Hortons, in order to resolve the issue. Again, I never heard back from the Regional Manager, Owner or the Manager of the Store. Needless to say, Tim Hortons doesn't stand behind the products they sell, and the Customer Service/Satisfaction is atrocious....non-existent. I would not recommend this Tim Horton location to anyone. As a footnote, after posting this review, Tim Hortons Guest Services wants me to reach out to them to discuss my concerns...a little too late to finally be interested in...

Was told I could walk to the drive thru window because I'm a regular and they close their doors at 10 and their drive thru at 11, and I always get off work at 10 and show up around 1020. It was pouring rain. I was soaked and figured atleast ill get my timmies. I was told I needed a vehicle to order, sorry! Unfortunately, that's my only coffee option after work. It was great for 6 years, having it so perfectly convenient on my way home a great routine. It really sucked being told one thing, and then someone else denied me on such a terrible day. If Im allowed to, I'd like to keep going, but until everyone is on the same page and won't nicley tell me to go away, I won't be...

Not only did I have to wait in the drive thru for exactly 22 mins, but when I finally got to the window they were going to give me the wrong order. The setup at the new Tim Hortons is ridiculous. The drive thru lineup takes up half of the parking lot when it's busy. Which means the car that are already parked in that half of the lot can not get out until the line is shorter. It is a horrible set up. Also the one entrance/exit are right at the end of the drive thru exit which is also right beside the store entrance. It is way too busy at that one spot. Someone is going to...