Bamiyan Kabob — Restaurant in Toronto

We visited the Bamiyan Kabob at keele and steels on oct 3,2021. We waited so long to order the food. A lady was taking an order from an unmasked customer in the cashier area and the man handed her the cash. She handled the cash with the blue gloves she was wearing. After the transaction completed, she went to the kichen window with the same gloves and started opening the food boxes to see what is inside and started putting the boxes and utensils in the plastic bags. I told her that she just handled the money and she needs to change her gloves or wash hands. She just looked at me. I repeated my self and she said I am not touching the food. I told her u are opening the food boxes and touching utensils. she just looked at me and contined her work. My husband told her agian and the same look and no words from the lady. Then the manager came in, a young man with long hair . He called himself Ray Malik when asked, I am not sure if that is his true name. The manager asked the lady to refund us and he said I am not serving you, food.

My husband had paid with debit, but then she handed us the cash. When asked, she said Our machine can not process the refund. The manager was super rude. Never had such an experience in Canada; That a manager denied a service when recieved a true complaint from a customer.

The lady in the cashier, the one with black head scarf, did not know any thing about food handeling, customer service and safety measures. No customer service, no food safety, very RUDE...

Worst restaurant experience I've ever had in my life, 15 years living in Canada never seen anything like this. I ordered 7 combo platters. Despite the fact, it took me 25 minutes to place the order at the cashier they still serve me the wrong dining order. Upon deliberation, I went up to the counter to speak with somebody in charge who can fix the order for me. The owner of the store became very hostile when I ask him for two extra sauces he started yelling that I"had to throw away a $20 worth of food because of you," I told him "I don't need to take this from you take it out on somebody else as it in your employees fault." After further argument, we both started swearing back and forth, he came out from behind the counter with his finger up call me names, literally inches away from me and threatened to punch me with his finger up that he will meet me outside and break my 'teeth'. He continued to shout at me until my 7th order came out. The most hostile environment I've ever had to face in my restaurant experience thus far. No doubt I will be reporting this to the authorities. I hope you guys can really avoid from going to the North York location as it is not healthy and very toxic. If you take anything I strongly advise you double check it before taking it. Not to mention, he was also quite abusive towards his own staff after he was...

I wish I had an option to give negative stars to this utterly disgusting place. The owner doesnt have any sense of business ethics, basic etiquette and morality. Visited today to have the worst experience of any food venture ever been to!!!.. ordered two dinner deals and 2 kobabs and waited literally 1 hour to get them. Initially, they served only 1 dinner deal and kept us waiting for the rest of the order without any genuine reason. 3 people who came after us were served before us and we were still on the table having only 1 plate infront of us. When asked about the rest of the order and this pathetic delay, the owner of the restaurant, first didn't answer and then all of a sudden started shouting in the worst possible manner and forced us to leave the place. What??? What sort of a service is this?? Keep your customers waiting for an hour, don't follow the order in which the customers should be served and in the end, when you are pointed out about your pathetic service, you become aggressive and almost attack your customers!!!! Wow!!!! Beware of this morally filthy place and don't waste you time and money...