barBURRITO — Restaurant in Toronto

Disappointing Experience Due to Poor Service by Raj

I’ve been a regular at this location because it’s close to home, and usually, the staff—especially Rutu and others—are fantastic, always friendly and eager to help. However, my experiences with Raj have been consistently frustrating, and today was the final straw.

Raj’s unfriendly attitude and lack of care completely spoil the mood of enjoying what should be a great meal. Today, he forgot to add chicken to both my bowl and burrito, and when I pointed it out, he re-wrapped the burrito, completely messing it up. This isn’t the first time I’ve dealt with poor service from him, but I avoided writing a negative review in the past. In fact, I previously gave Rutu and the rest of the team a 5-star review, which I had to edit today.

When I mentioned that other staff usually make my burrito as I like it, Raj replied, “I am the manager now, so I will ask them all not to make it as you like. This is how the franchise runs, and these are the instructions from the owner.” I don’t know if he was being truthful, but if he is indeed the manager, and these are the owner’s instructions, it’s worrying for the future of this location. His attitude does not reflect the quality service the rest of the team provides, and frankly, it ruins the experience of eating good food.

For the reference of the owner, this interaction happened at 11 p.m. on Sunday night. Since I don’t know which days Raj works, I’ll sadly be taking my business elsewhere. It’s a shame because this used to be our go-to spot, but it’s no longer worth the money when someone like Raj is...

We went to Bar burrito’s Steeles location for a quick late lunch. We searched for the nearest location on the Bar Burrito App, placed an order and went to pick it up. It’s quick & easy. It was my first time at this location. When we went in, there was only one staff working at the time. He was very friendly and attentive.

We ordered the Bang Bang Shrimp Bowl Combo and the Ground Beef Quesadilla. Their toppings were fresh and the Bang Bang shrimp was crunchy and not too hard to eat. Their rice in the Bang Bang Shrimp was still warm. I was there when a staff member was preparing our food. He asked me to assure that our order was correct or if we wanted anything else that we didn’t mention on our order bill. That was nice of him!

My husband had the Quesadilla. The meat and sauce was delicious. The tortilla was quite crispy. It was a bit challenging to eat because it was falling apart when he ate it 🤣 I love crispy though.

If you’re looking for a quick lunch with decent price, this might be a good idea. They were generous with the portion and the service was great too! It’s fast food but they have good service at this location! 👏🏻

🍤🥤Bang Bang Shrimp Combo (4/5) 🌮 Ground Beef Quesadilla...

Had a terrible experience with the closing staff. I arrived 30 minutes before closing on August 3rd for the BOGO deal they had going for the day. As I'm there I'm being denied service and lied to being told "I'm so sorry, we cannot take any orders as we have too many and not enough food I'm so sorry" while their co-worker was filling up the counter. Both of them were working on orders while telling us this and as we walked out disappointed we hear them receiving an online order. We go to the car frustrated as we drove far to this location to be denied service when there's reasonable time and food on the counter to provide service. Checked on my phone, you can still place orders and pay but here's the kicker, the BOGO deal only applies in person and not online orders. So with a full counter, 2 employees and 30 minutes left to spare I don't understand why the employees lie saying they can't serve because they were being lazy and didn't want to make more orders. While I can understand being tired working late with a popular promotion for the day I am disappointed with the unprofessional and...