Domino's Pizza — Restaurant in Toronto

Delivery driver yelled at me because he could not find my townhouse. Offered to meet him at several intersections that he said he was at and was unable to find him. He told me I entered my address wrong, however when we finally received our pizza, the address was correct. I called the store to complain and was told they would credit my order for next time. I called back a month later to receive the credit and there were no details recorded on my profile. I had said to the manager that I could remember what I had ordered but thought it might have been two large pizzas, and was told that I had ordered two medium pizzas last time so that seemed "sketchy". When I had said that the order she was seeing was correct and that it was the one I launched a complaint about, she told me that I was not going to receive anything for a complaint that was never made. We have since been ordering from Domino's at 2811 Lakeshore Blvd instead and have had incredible customer service. I have worked at three different Domino's locations as a delivery driver and was in training to be a store manager. I have always had incredible customer service at Domino's, but this location was exceptionally rude, unprofessional and anything but customer...

Last THREE times i tried to order online it glitched. Had to phone in. Same today...but in spite of giving a total...AND confirming it included delivery...when it came it was like 10 bucks more than I was told.

My phone records automatically ..so I have proof.

The way i was treated this time....hello Pappa Johns!!!

Many many failed attempts to redeem free pizzas on email notice. Went to store, manager also failed to complete online redemption...so just made the two pizzas....with wrong crust. Felt bad asking them to remake...so asked to correct just one. That correct crust one got square cut instead of requested pie cut.

Oh well.

I left with three free pizzas....but only because manager tried to do the right thing. Kudos for the effort, and thanks...

I recently ordered from this Domino's and had a fantastic experience. The pizza was absolutely delicious; the crust was perfectly crispy, and the toppings were fresh and flavorful. What really stood out to me was the excellent customer service provided by the staff, particularly the girl who took my order. She was friendly, attentive, and ensured that my order was accurate and delivered promptly. Additionally, I was impressed by how well-maintained the store was—clean and organized, which reflects positively on the overall experience. I highly recommend this Domino's for anyone craving delicious pizza with...