Duff's Famous Wings — Restaurant in Toronto

The wings have been going downhill since I’ve started going there the last 20 years. The first few times they were great wings juicy full of flavour and fresh. Then they started to get smaller, some places call the bistro wings less meat more skin( I accepted that). Next they got drier, the wings must have been fried already then re-fried when ordered and sauced. We still went back to have wings ( great coleslaw btw) to support local business plus the owner was nice from time to time. When COVID lockdown hit we did takeout and dine in when we can. The last straw was when we ordered a take-away when I got home we were missing the vegetables and dip. I call them right away and let them know, kind of expecting an apology and a credit of sorts for the next time. Boy, what a let down. The hostess that answer said ´that’s not possible ´ no mispacking here. We asked to speak with the manager, he then said he had checked with the kitchen and no mistake. By this time I’m thinking, if you people actually checked our history you can see we been doing takeout quite often. We were about to just hang up and leave it be, but then the lady on the phone said in a matter of fact tone ‘the veggies and dip just comes with the meal’ it not like you paid for it. That was was the last straw we have not visited Duff’s...

I often drive up Bayview on my way home from work and I always notice the patio at Duff's to be usually full. Hmmm, they must be good. I finally gave in and decided to give them a try.

Darn, I was hoping to get a table on the patio but they were all full. Most of the tables inside were also occupied. This food must be good!

The lighting and decor inside looked really dated but there were two tables available near the entrance so I chose one of them. A friendly server showed up soon after and took my order of Honey Garlic Wings (suggested by my server).

A bowl of thick carrot sticks showed up first, along with napkins, Wet Wipes, and a bucket for bones, all the necessities for eating wings. The wings showed up a few minutes later, after I had started on the carrots.

The wings were okay, with just enough honey to coat the wings. They were a decent size but beyond the honey garlic coating, they lacked some flavour. Even some salt and pepper would have helped. Maybe one of the other available flavours would have been better. Maybe.

Overall, I've had better wings. The small patio seems to be the preferred seating area, maybe because inside feels a bit dated and dark. I would think twice before...

So my partner had a plan to treat the family to Duff's Wings. We were all looking forward to noshing on some wings. She called the restaurant on Bayview (Tuesday July 23 5pm). The Canadian website has a deal for 5lbs of wings (3 flavours) for $70+. Anne asked about the deal and the woman who answered the phone claimed not to be aware of such a deal. We directed her to their own web page. We asked for the manager and we're told he was not available. Then a man got the phone and said, "I don't want you thinking you coming here and getting a deal!" We surfed him as well to the web site and the deal. He made it clear he wouldn't be looking at the site, "Don't care what the site says you won't be getting a deal" I advised him we'd be calling corporate to deal with them not honouring the deals on their website. We called BOTH of the OTHER Toronto locations on Barhurst (Rathburn and College). BOTH of the other restaurants confirmed that the deal was being honoured at their locations. This rude male staffer at Bayview location (on Tuesday July 23rd 5pm), clearly doesn't take customer service seriously AT ALL! For courteous service, order from Duffs...