Dufflet Pastries Wholesale / Head Office — Restaurant in Toronto

I called the company 2nd Week in January 2023. I had send an email 2 days before and did not get a response. The employees were annoyed that I called them to ask for information regarding location of retails preferably small ones that sell their cakes. I bought a small cake at Metro in Toronto. I live in St Catharines and things are very difficult to find. Customer service person could not answer my question and told me to look at the website. I could not find the information on the website. Eventually I spoke to Operations who was asking me why I was calling.. I was calling to complement the company on a great cake. Today I am complaining about the rude service on the telephone making customers feel like a nuisance.. I eventually found the list on their website that is poorly designed . Went to Zehrs who claims they now longer sell their cakes. Zehrs is owned by Loblaws. Metro is too far from my home. I sent an email again to the company to remove my personal email. Its too much of hassle dealing with this arrogant indifferent company that does not have time for customer who buy a premium product. I will buy La Rocca cake instead for my birthday in March!!! I would prefer to deal with a smaller company rather that Loblaws, Sobeys and yes Metro who are price gauging customers.. I prefer to deal with LaRocca who welcome retail...

I'm disappointed by the systems put in place for placing and tracking orders here. Last year, I tried to have a cake delivered around this time for somebody's birthday. I received no status of delivery update, even on the expected day. I ended up calling the place in the evening and they said they couldn't deliver the cake because of the ice storm (which was understandable. It would have been nice to be notified before though). The staff on the phone guaranteed me store credit for when I purchased the cake.

Fast forward to now. I called the number provided online to place and order, letting them know about the store credit. I sent them an email with my order confirmation. The person on the phone said there was no record that the cake wasn't delivered so they couldn't provide me store credit.

All in all I wish there was better communication here because now I have a lack of trust in ordering...

After over 3 decades of cake buying from Dufflets for all of our occasions, I am saddened and disappointed to have to bid adieu to Dufflet's. It was a slow parting as first the Queen street store was closed and only pick up from Norseman and now even that is shut down as Dufflet's chooses to ignore their loyal customer base and focus entirely on corporate sales. Buying from large chains is unreliable as the cakes we have tried have been not as fresh and they cannot guarantee a pre-ordered cake. It was nice while it lasted. The 5 stars are in honour of the countless cakes we've enjoyed from Dufflets over the years - it's the end of an era. We'd really appreciate it if anyone reading this review could recommend a replacement cake supplier of...