Fratelli Village Pizzeria — Restaurant in Toronto

It is with a heavy heart that I have to leave this Review. Truth be told this was one of our favourite restaurants with great Service. We even Supported the opening of their second location on O’conner before they shut it down. I had always raved to my mother about this place. Tonight she wanted Italian so I told her I’m going to take her to my favourite place and assured her she was going to love it. My mother is a lady of leisure and luxury whom is accustomed to frequent fine dinning. I told her she’ll add this family owned spot to her list. The restaurant closes daily at 10pm with the exception of Sunday’s and Monday’s. We arrived at 8:45 PM tonight. We were greeted by one of the waiters promptly, as usual, where I requested a table for 3. I informed him our other party will be arriving shortly. “When?” He asked. “Because we’re closing soon!” With a puzzled look I glanced at my phone and noticed it was only 8:45. “Your hours say you’re open till 10 and it’s only 8:45” He then informed “Yeah when we’re not busy, we close early”. Well guess what? A party of 3 just walked in. You’re now busy! I looked around to see if that was posted anywhere and it wasn’t. The waiter asked a second time, “how long will your party be?”. Feeling annoyed, I pulled out my phone and called my friend whom advised she was 5 minutes away. I told the waiter she’s 5 minutes away. Are we welcome or should we leave. Keep in mind, there were still plenty of people in the restaurant. His response? “Well I’m not kicking you out, but I mean if she’s gonna be half an hour”.. he the chuckled and left the end of his sentence open to interpretation. At this point I was left bewildered and could not believe I was having this conversation. Especially here, at Fratelli. We told him well she’s 5 minutes away so I guess if it’s ok, we’ll have a seat. We were taken to our seats where the serving waiter whom was serving the table beside us, seemingly annoyed, glanced over with no acknowledgement. We were starting to feel very uncomfortable. I was starting to feel so embarrassed in front of my mother. Mind you, being the lady that she is, she didn’t utter a word. We ordered our drinks and appetizer at which time my friend arrived. Traditionally, as soon as u sit down, you are served with bread, butter and a plate of olive oil drizzled with Balsamic. Once my friend joined us, I had to ask the waiter... “is your bread finished?” Waiter : “I don’t know, I’ll check”. Clearly he had no intention of serving us bread. Minutes later he came back with bread and placed it on the table... “So, do you know what you’re having?” Having barely looked over the menu we ordered. Fortunately, sine we frequent this place we knew the menu and could order quickly. My mother asked the waiter which pizza he recommends.. Waiter “Read the toppings and see what you like”... she was left baffled and just stared at him. He then pointed to the Victoria or Fratelli. Oddly enough she took his recommendation and ordered the Fratelli. I had to ask for a straw 3 times. The food arrived in a timely manner and was delicious as always. It was about 9:30, we still had plenty of food left on our plates, the waiter approached asking if we were done with our meals. At this point i was so fed up that I just told him to pack it up. Within five minutes he returns with our packed food and the bill. We jokingly asked for dessert only to find out the kitchen had closed at 9:30 on the dot and the chef had already gone home. Really? Any proper waiter who knows customer service would inform his guests that if they are interested in desert to order as the kitchen is closing. That never happened. Ultimately their goal was to kick us out as soon as possible. We were basically felt like we were not welcome. I’m left quite perplexed about returning to Fratelli! We dropped $100. My mother ended up tipping the waiter When asked why? She replied, “Don’t ever lower yourself to someone’s level or compromise your...

I visited Fratelli's on October 13th for a birthday dinner. Unfortunately, I haven't had time to express my dissatisfaction until now. I typically do not leave 1-star reviews, but my mom was SO excited to treat me for my birthday at Fratelli's and our disappointing experience was unacceptable.

When we walked in, we were informed of a 20-25 minute wait time, which was no problem. The food looked great and we were happy to wait. However, after 15 minutes, a hostess approached us to follow her to an available table. Our excitement was short-lived as another hostess intervened with a stop motion, bluntly and rudely stating, "no, not you." - okay, no problem. We went back to our spot in line and we were happy to wait.

While the abrupt dismissal was rude, what made the situation worse was when 10-15 minutes later the same hostess overlooked us and offered an available table to a couple that clearly arrived well after us. They were literally standing behind us in line. When we politely stated that we had been waiting first, the hostess coldly insisted, "no, they were here before you." The couple themselves then stepped in, clarifying that we were indeed ahead of them in line.

The entire interaction was awkward and uncomfortable, leaving us with the impression that we were unwelcome. The front restaurant service was just horrendous. By the time we were finally seated, the atmosphere was already tainted, and we felt like we weren't the restaurant's preferred clientele 🤷‍♂️. At our table, I expressed to my mom that I was no longer comfortable eating there. This was upsetting because we finally had a kind server who looked puzzled, but we told him that we no longer felt welcome and stated that we would be leaving.

In light of this, I would like to offer two constructive recommendations to Fratelli's:

Encourage staff to treat all patrons with kindness. Every guest deserves respect and a positive dining experience.

Please implement a more organized system for managing customer line-ups. If your hostess is incapable or struggles to remember the correct order of customers, consider introducing a list or monitoring system to prevent such incidents from recurring.

I hope that Fratelli's takes these suggestions to heart and works towards creating a welcoming environment for...

Exceptional Service and Delicious Food at Fratelli Village Pizzaria!

I recently had the pleasure of dining at Fratelli Village Pizzaria, and I must say, it was an outstanding experience! From the moment I walked in, I was greeted with warm smiles and a genuine enthusiasm for customer satisfaction. Our server, went above and beyond to ensure our dining experience was nothing short of amazing.

First and foremost, the food at Fratelli Village Pizzaria was absolutely fantastic. Every bite was bursting with flavour, and it was evident that great care was taken in the preparation of each dish. The menu offered a wide variety of pizzas, pastas, and other Italian delicacies, making it a paradise for food lovers. Whether you're a fan of traditional Margherita pizza or prefer something more adventurous like the gourmet truffle pizza, there is something to suit every palate.

What truly set Fratelli Village Pizzaria apart was the exceptional service provided by Greg. His attentiveness, knowledge, and genuine passion for his work were evident throughout our entire meal. He took the time to explain the menu options, made insightful recommendations based on our preferences, and ensured that our orders were prepared to perfection. His friendly demeanor and efficient service added an extra layer of enjoyment to our dining experience.

The ambiance of the restaurant was also noteworthy. Fratelli Village Pizzaria had a cozy and inviting atmosphere, with tasteful decor that created a pleasant and relaxed setting. The seating was comfortable, and the overall cleanliness of the establishment was impressive.

Furthermore, the prices at Fratelli Village Pizzaria were quite reasonable considering the high quality of the food and service provided. It's clear that this establishment values customer satisfaction and strives to provide an excellent dining experience without breaking the bank.

In conclusion, Fratelli Village Pizzaria exceeded my expectations in every way. The combination of Greg's outstanding service, delectable food, and welcoming ambiance made for a truly memorable dining experience. I highly recommend this pizzeria to anyone in search of a top-notch Italian restaurant. I can't wait to visit again and try more of their...