High Park Brewery — Restaurant in Toronto

We came on a Saturday night and half the venue was reserved for a wedding, which was fine. We had a toddler with us but we came early around 6:30 and we saw other families there too. We ordered our drinks and food and hung out. Our drinks came right away, but our food never came. We kept seeing other people who came way after us receive their food and we asked about it, and the staff told us that the order was in, but the wedding was slowing things down. After being there for an hour, our toddler was getting hungry and restless, the staff tells us the order never went in and they were sorry, it’ll be put in then and they’ll do their best. We waited another 10-15 minutes but it was too much for my daughter, so we left. They comp’d our whole bill including the drinks that we had, and took my number down saying they would reach out to “make it right” the next day, but I never got a call.

Probably just an error given the wedding and also a big birthday party in the back, and I gave it a full week to see if they’ll call before writing this, but I doubt we...

First time at this pub. I liked my beer, rings of saturn. The food was okay but cold. I ordered the classic smash burger with a side of fries and onion rings. If you like onion rings these were very good. I am not sure why the food was cold and did not ask. We had good service and the server did pay attention to us but it was not busy for a Friday night at 6:30. We sat inside because the patio only had picnic tables which I think ruin a good patio. They are not comfortable to sit at. Inside, the tables were just as bad. They were higher tables with very uncomfortable chairs. They did have 3 regular tables and 6 regular chairs stuck in the corner that we sat at. The bathroom was downstairs and you had to step up high onto a stage and walk across the stage to get to the stairs. The handrail on the stairs was wobbly. Before leaving I did ask if they had an accessible washroom and they do but you have to leave the room we were in and go to the event space...

I’ve supported their beer since I met the founders at their first TFOB years ago.

The taproom was a great addition, a fun place to enjoy their beer with friends. The introduction of food options was welcome news however I feel like that’s when things started to shift.

Unfortunately, my last two visits weren’t just bad, they were terrible, and I can’t recommend this place anymore.

The customer service is virtually non-existent. Service is slow, unpredictable and frustrating. For example, we waited 40 minutes after we were seated to give our drinks order (tables were just over half full).

It’s a shame to see, as I’ve supported the fledgling brewery grow from the start. I hope management can make some changes to improve the quality of service. I’d like to try again some day but it’s going to take a while to shake off the bad taste from this...