ID Love Restaurant & Bar — Restaurant in Toronto

I wish there is a zero star. Very horrible customer service. My husband and I were badly insulted and humiliated only because we complained of being sent the wrong order. We have been customers for over a year now, and each time we always ordered 4 plates. This time, I Ordered 3 plates of goat head (isiewu) via phone call and still sent text message and asked my husband to help pick up for me, only for him to get home and it was something different that they packed for him (nkwobi instead). I called immediately to complain and you can’t imagine how rude they were to me on the phone. No remorse or apology for their own mistake. They asked me to return it same last night at 8.30pm or never. Meanwhile it’s a 45mins drive from me. And I told them I can only return it the following day as it was too late already to drive through the highway. We proposed her sending Uber to deliver the right one and pick up the wrong one since she wants it that night but she was yelling at us that she is not a delivery person. I haven’t been spoken to in that manner since I was a kid. I didn’t know when I started crying (as pregnancy makes some of us really emotional,lol)

I finally returned it the following day but I AM NEVER EVER patronizing this place again or recommending them to anyone. No single form of remorse, apology or compensation for the stress, denying me of my craving which I paid for nor for my long drive back there to return and pick up the actual thing I ordered.

Very horrible experience that will be hard to forget in...

I've been a faithful customer for a few years now so someone please explain to me how the price of food skyrockets whilst the portion sizes drastically reduce. I ordered jollof and plantain and the rice was half the size I usually get. Like how do you justify charging more for half the portion of rice?! It would be understandable if inflation was the excuse for such absurd price gouging and the portion of food stayed the same but this? This is super low.

They sequestered the rice to one side of the bowl when it usually fills the bowl end to end. To top it off their website said it was $17, I drove 1 hour in total just to be told jollof and plantain alone is $20.34! Then I get home to see this travesty. This is why people stop patronizing these kinds of establishments. They start to cut corners and scrimp after a while. Until things get better or improve, I'm done with ID Love. The jollof was the only reason I patronized them. I'd take my business to Nigerian spots that give decent portion sizes and good...

I wish I could give this restaurant a negative rating, I can’t even begin to explain the horrendous experience my friend and I went through. NEVER go to this restaurant. No reference to the food but all in the lack or etiquette and customer service. The owners wife is the most condescending, DISRESPECTFUL, and argumentative individual I’ve ever come across in a hospitality setting. The cashier is dismissive and used rude hand and mouth gestures as well as slamming my food order on the counter once it was prepared.

At this point we refused to take the food and asked for a refund. The refund was denied repeatedly. The Male owner agreed he’s staff was inadequate and disrespectful but yet refused to apply the refund. The back and forth that followed was enough for us to leave the food and take the financial loss.

No one wants to be treated as such and with that I highly suggest that you refrain from this establishment. I chose my words VERY carefully to describe this experience. It’s was worse than I...