Made's Kitchen — Restaurant in Toronto

I just have a question for these guys, like how can you in good conscience sell “ewa aganyin” I mean beans & whitening fish for $40? I’m sure they will blame it on inflation but beans isn’t a luxury food item so it’s ridiculous if you ask me, thank goodness for restaurants like flo’s grill. Aje o!

HELLO?!?!? I read your response and all I have to say is you need to fire whoever is handling these responses, Coz replying with “comparing us to other restaurants isn’t a Smart thing to say” is absolutely foolish. This is one of the major reasons why ur business will not stand the test of time coz you prove over again that you lack emotional intelligence & ur customer service skills suck! Tell me why u dropped ur number at the end? For me to call you after you tell me I’m not smart, must be some new brand of drugs u smoked! This isn’t even about the price of ur food anymore, I see how u respond to customers who complain about ur service, instead of you to take it as criticism & do better you want to clap back and act savage which is the height of stupidity. Ask the Chinese how they successfully run food chain business that span thru generations & open different locations. But you lot can’t see beyond ur nose, you don’t think big that’s why u drop unintelligent responses to your customers! Whoever responds to this needs to go back to school coz even this your savagery sef no enter, let me school you on savagery! Your stupidity reeks & this is how u bring ur poor service from wherever u come from to infiltrate this beautiful place! Reply me with nonsense again and I will become a nuisance in this review section since y’all want...

I came to your restaurant on March 8th to buy a plate of asaro (yam porridge) with beef and moimoi. While I was deciding what to get, the owner, MADE, walked out with a frown and started dishing the meal I had chosen.

As she served the asaro, I moved over to the salesgirl to let her know I also wanted moimoi. She couldn’t hear me, so I stepped closer to the glass partition after repeating myself twice. At that point, MADE frowned even harder and snapped at me to move back from the glass partition.

If you're so bothered about customers getting too close and speaking over the food (which is understandable), maybe install a proper barrier instead of glaring at people like they’re a problem for wanting to buy food. Your customer service is absolutely terrible, especially for the prices you charge.

Do better. I didn’t even bother rating the food or atmosphere because your service was that bad.

Following up on your response, you are indeed very rude and lack customer service skills, too bad. Just so you know, I am not a regular though I have come in to buy food a few times and you have NEVER given me more than the portion you serve normally. That was my first time of buying your asaro and guess what, I have been stooling since yesterday. I wasn't sure it was the food but I had to observe without eating anything else before responding. Thank you for making me now resolve not to visit your restaurant any...

My first phone contact with them was not the greatest

I’ve ordered from them via Ubereats and I’ve always had a pleasant experience through that route.

And since I really enjoyed their Jollof rice, I decided to inquire about placing an order for a catering size.

The lady who answered the phone was quite in a hurry to end our conversation without fully letting me speak and understand what I was asking.

I advised her, that I am inquiring about the pricing for your Jollof rice - and she immediately stated that I should go to their website and look at pricing

I then stated that the pricing for what I was looking for was not on their site (as I had visited their website as well as their Instagram page) and I continued to speak but she interjected reaffirming that I go to the website

Somewhere along the line she heard me say “a catering size” to which she then stopped and asked me to go ahead with my inquiry.

After she heard me out- she advised that they don’t take orders for catering sizes over the phone - I needed to WhatsApp a number -

If this was stated on the website which they were quick to refer me to, it would have saved me the trouble.

Given my recent experience- I’m a bit hesitant to proceed but this could just be a one off incident.

I really enjoy their food whenever I use ubereats so I might still...