Went tonight around 2345 and ordered a veggie slice and a deluxe slice both in a combo (7,25$ + 7,75$) total should’ve come to 15$ + taxes (16,95). Guy working at the counter said the same total quickly, I didn’t really heard what he said and passed me the machine, I tapped my phone and then he gave me the paper receipt from the debit/visa machine and it showed that I paid 19,18$. I didn’t have the option to add tip so I don’t know where that 2,23$ extra came from… I questioned him twice and he said yes, it’s the total with taxes which doesn’t makes sense at all. Then he left in the back of the kitchen and didn’t come back so we eventually left… the first time we went we had such a great experience, it was a different worker… but tonight it was disappointing… not sure what he did with the...
Read moreHorrible service, I received my pizza almost 2 hrs after I called, only to hear them tell me that I was called 1 hr ago and did not pick up, which was untrue & they insisted the driver would come back to drop that pizza, when I told them I wanted a fresh pizza because it would most likely not be hot anymore they took another hour to deliver my pizza and there was a hair on my pizza so I threw it out, when I called customer service to complain and ask for my refund I was on hold for an hour and never got a call back with an explanation as to why they hung up on me and never got me the supervisor on the line which is what I had requested... Horrible, horrible, never ordering...
Read moreFantastic service and people! I placed my order by phone, and it was hot and ready for me when I arrived. The Pizza Nova gentleman who greeted me was very friendly and super efficient! He double-checked my order with me, asked/reminded me about drinks and dips (which I added), and thanked me. It was a super pleasant experience, thx to this guy and the team. Food is hot and delicious, I ordered the lasagna, salad, and garlic bread. This is a super great store where we order from constantly because of the superb service in store and on...
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