TD Canada Trust Branch and ATM — Local services in Toronto

Unpleasant prejudicial experience very unwelcoming uneducated and unhappy staff, hope they get some education and much needed training help. The rep helping had no smile at her face, looks like they are under some stress or pressure or just generally don't like their job. When she could not figure out how to help me she calls her so-called manager who stated that he's the only one who has so-called license to help me with my query and he will be back in few minutes and decides not to show up for next half an hour. No apologies here ,He did not even come speak to me, ignored and walked around with an attitude. The document he provided was not what I needed and I kept requesting an explanation or maybe an answer to my question which he did not come around at all, I kept looking around with people looking at me, nobody wanted to do an eye contact to help me instead they were just standing and gossiping,I was visiting the bank in my break and they ruined my 1 hour over my break time and I was late to my work with no help at all, Trust me I've never had this experience as any other TD Bank. They are very quick to ask your personal business and questions and when you smile and answer everything looks like they are so jealous lol I hope this guy really gets the much needed help he needs, and evaluates his behaviour and demeanor at work. Dude you don't really own this world why don't you go find a job that help and fits with your mental health because clearly you are unfit and incapable for the job you're trying to...

Had a extremely unpleasant and disturbing prejudicial experience dealing with the Branch Manger Fauzia Khan at 1440 Royal York Road. Was initially screened by the teller who requested my Identification, pin verification, phone code verification and confirmation of my phone number which I provided. She further went to get approval for my two bill payments from my small business account to CRA from her manager. Fauzia further interrogated myself asking me what other business products I have, what transactions I have done in the month of May on my business account, and what my email address is ; all to which I answered and verified. I asked her if this additional screening was a new protocol in the bank, as I have done this same CRA bill payment at the same branch with the initial documentation, identification, and access card details provided early this year. She quickly responded "saying that banking rules have changed". She then further continued to ask me to verify my phone number for a second time. I have never been so openly discriminated against in my life. TD should have set protocols in place to verify the identity of their clients. It should not be a subjective interrogation based on someone's own personal bias and prejudice. Shame on you...

I've been a TD customer for a long time and never had a major problem on any other branch even outside Toronto, however this particular branch is really not the place to go if you need more serious bank request. Branch manager (or pretend to be the manager), is a lady (I don't want to put her name here) you never wants to file a complain about. I think she might have someone inside back office that have her supported. In one incident after I had a terrible experience with her I went to Richview branch and asked them to help me file a complain and got call from TD Customer for apology and I thought all was fine until I went back to this branch again and had to request something that she had to sign. She kept me waiting for 45 minutes even after I ask couple of time and then she told me that it is her lunch time, any how at the end she told me that I have to bring 2 pieces of Photo ID which means I had to take my passport with me. Never seen this before in this country and can't imagine a large bank like TD this happens. Shared the experience with couple of neighbour and everyone said same thing about this branch and they said best is to go to Richview...