Baskin-Robbins — Restaurant in Toronto

I've been coming to this location for a number of years. The owners & staff are wonderful caring and friendly people. Their ice cream cakes are OUT OF THIS WORLD DELICIOUS!!!! Soooooo YUM!

I recently visited this location again over the last 2 days and picked up 2 delicious cakes as gifts over a 2 day period.

The only thing I would recommend to the front staff is to greet people with a "Hello, how are you?" prior to asking "Do you have a mask?" or prior to stating "You need a mask." For a medically exempt person like me who cannot wear a mask, the greeting & tone in which one communicates is very important - especially to a customer of over 15 years! As humans we often forget that the person walking in could have a medical condition and our POLITE tone of asking for a mask should always come AFTER a friendly greeting. A confrontation of stating "You need a mask!" is not good practice. If I walked in with a shirt & tie both days then I can assure if I could wear a mask, I certainly would not have forgot my mask! Just as I didn't forget to tie my tie! So let's start with a "Hi, How are you Sir?" followed by "If you don't mind, our place of business requires that you wear a mask unless you have a medical exemption." I can assure you I've read the sign on the door prior to entering without a mask & be delighted to state my medical.exemption after a wonderful kind greeting. After all, I am walking in to your store willing to give you my business ie your paycheque.

Keep up the great work & just try to be a little bit better everyday as the owners have worked hard to build this business. Please greet their customers (who pay your paycheque) with warm greetings prior to asking for our masks. We are human too and don't need to be singled out with rude tones in your voices. The tone is important. Critical. The greeting is also SUPER important.

Hope you have a wonderful day. Thanks for making the best ice cream cakes in...

Giving a low rating. Heard Baskin Robin's has icecream cakes. Went in to pick up a frozen ice cream cake on the way to my hubby's surprise birthday party. Lots to choose from already made picked up a nice Jamoca Almond Fudge. Staff wrote on it put a nice Happy Birthday . Put it in a nice box . Paid $57 plus dollars thought this is going to be great and a huge surprise for everyone including my husband . After a terrific dinner we were all excited for the star of the show..The Birthdsy Ice cream cake ! Everyone "Oooohh and Ahhh-ed" it was going to be the highlight right? Well..hubby cut the first slice..it began to melt..no problem its ice cream cake right? .next slice melting more..everyone looking puzzled like something missing. After each slice cut it got worse.. I'm totaly embarrassed noticed there is NO CAKE to be found inside this so called Baskin Robbins ice cream cake.! What the bleep??. apologized to everyone. Family asking questions like how much did it cost ? Where did I get it from? 😫..Spent too much on just ice cream. It was a sad situation. Called them next day. Of course they said "Oh you have to order the cake 2 days before. and it's additional $8 . I was pleasant but felt cheated. So sorry Baskin Robbins..should let your customers know those frozen ready to pick up ice cream cakes are nothing but ready to pick up ice cream. First and last tine. Sorry Baskin Robbins. Next time it will be...

Everytime I visit this location its like pulling teeth. I now know why the lines get long and service is slow. The owners micro-manage their staff and Instead of being proactive and taking orders from others waiting in line, they intervene and take over every order their staff tries to serve. So, you'll have two ppl working on one order. Yesterday, it took 20 mins or more to complete my order bcuz instead of assisting staff by taking the next persons order, the owner kept jumping in and complicating things with mine by re-asking me my order two and three times after staff already dealt with me. I had 7 simple orders and after 15 mins, they only completed two milkshakes. Made the customer behind me get upset with me and accuse me of having a long order. I even offered to place HIS order so he could leave. The owners are appear to be alright but they need to step back and let their staff do their job so line can clear faster. They also give smaller scoops compared to what I've gotten at other...