Pizza Pizza — Restaurant in Toronto

I had a terrible experience with the Pizza Pizza location at 3358 Keele, between 5:30 and 6PM on Sunday July 9th 2023. The staff were rude and uninterested in serving customers; I waited over a half hour to be acknowledged, and was misguided by the Pizza Pizza app’s progress tracker (not the app’s fault as the employees did not care to ever update the order progress.)

One customer in particular seemed to be outright racially discriminated against, as he (a black man with his daughter) received no attention until he had to cause a scene, while others were able to place their orders without issue. The two employees at the front had plenty of time to chat with each other and the two delivery staff, handing each other their phones across the counter to carry on conversations with others all the whole ignoring the customers. They even forced two customers who urgently needed the bathroom to wait ten minutes to even unlock the facilities. After having waited over half an hour, I finally asked about the status of my pizza and the employee then proceeded to take it off the shelf where I had seen it been sitting (not realizing it was mine) for 20 of those ~35 minutes. They then repeatedly requested that I pay for the pizza despite prepaying online, before rolling their eyes and sliding the cold pizza to me across the counter, with the “tamper proof seal” ajar.

Pizza Pizza might have once been a respected Canadian brand historically, but these employees have single-handedly devalued it. I would highly recommend that Pizza Pizza revoke the owner’s franchise rights until these four employees have been fired and new employees properly trained. Should the owner be upset at this request, I ask them to review the security footage themselves, including the lost dollars from multiple customers simply giving up and leaving, disgusted with the careless and untrained employees left to mind the store. Regardless, I’ve provided my feedback directly so there’s no need for the auto reply.

To any customers considering this location in the meantime, choose literally any other pizza place as you are worth more respect than this location shall ever intend...

If you’re looking for someone who goes above and beyond, Dawinder is the real MVP! His service at Pizza Pizza is second to none — truly in a league of his own. The way he handles customers and prepares orders is smooth as butter, and he does it all with a smile that could brighten the darkest day.

He doesn’t just do the job — he owns it. Whether he’s working the counter or managing a rush, Dawinder keeps things running like clockwork. You can tell he takes pride in his work and puts his heart and soul into every pizza and every interaction. He treats customers like family and always delivers top-notch service with a side of kindness.

In a world where great service can be hit or miss, Dawinder is a total home run. Honestly, he’s the kind of person who could turn a bad day around with just a few words and a perfect slice.

Pizza Pizza, give this guy a raise — because with Dawinder on the team, your business is truly in good hands. He’s not just good — he’s the best of the best, cream of the crop, the cherry on top.

Don’t just take my word for it — go see for yourself. You’ll leave thinking, “Wow, that guy is worth his...

I’ve recently visited this location with my wife for the first time and was shocked at the lack of customer service that we received. We walked in and as we approached the front desk to order we were ignored initially while the workers (assuming one was a manager) we causally conversing in their respective language. The most unprofessional treatment I felt was when one of them fully looked me in my face and continued to talk with our even acknowledging me or my wife. Not to mention, when we were finally serve the service that was received was despicable to say the least. The staff didn’t seem to care at all about her professionalism. Pizza Pizza is a franchise business which I assume should stand by the same Customer Service guidelines that the others follow. As a customer facing business this staff needs A LOT more training in how to better serve customers in the community. This was my worst experience Ever at...