Subway @1900 Eglinton Ave. East, Unit E2 — Restaurant in Toronto

ATTN FRANCHISEE. RE: Subway Restaurant 1900 Eglington Ave, East, Scarborough.

It would appear that most of your bad reviews have to do with either pricing or customer service. I won't comment on the pricing issue at the moment but will instead focus this review on the customer service side of things.

THE LOCATION I've been to this Subway location many times before and like that it's located in this plaza - lots of parking and just off of Eglington so that's convenient for me.

THE ATMOSPHERE This is quite a big location in terms of square footage. I've been to some very tiny Subway restaurants before and I can tell you from experience, that this is a huge location.

I like that it's spacious and bright with lots of seats. There's never an issue getting a seat here.

The one thing I would say is that I've seen the occasional dirty/sticky tables that needed to be wiped down BUT, I know the reason for this....keep reading.

THE SUPER STAR EMPLOYEE Every time I've visited this location, I've been served by the same young girl. She's super friendly, VERY efficient, and moves like lightning - she has to!

I've stood there in line and looked at this young lady's work and I must say, I was impressed with her efficiency, and ability to work so well under pressure while still being able to maintain a friendly and patient attitude toward customers.

I was a few times in 2023 and she was the only employee there at the front serving people, making subs, and cashing. As I stood in line patiently waiting, the line-up kept getting longer and I was expecting that another employee to come out from the back to help this poor girl who was doing her best to keep up but no one came to help her.

I went again a few times in 2023 expecting to see someone new or, perhaps a second employee but I saw the same girl. Once again, people started piling in the door but NO ONE came out from the back to help this young lady. I was confused. You mean, she still here ALONE?!?!  I thought to myself.

Fast forward to 2024 - yesterday to be exact and once again, I went there fully expecting to see someone new, perhaps more employees BUT NO! The same girl was there struggling to keep up. I was SHOCKED!!!

Note that my 3-star review has nothing to do with this employee - 5 Stars for here!

A BUSY PLACE This location is next to Starbucks and in a VERY busy plaza so there is always a good amount of traffic into this store. I bet you anything that this store's sales are pretty darn good! So why then can't they hire a second person to help out at the front?

When does this young lady get a break? When does she even have time to breathe?

THE BIG PROBLEM I've been to other Subway restaurants literally half the size of this one and have always seen TWO if not more employees. Because of this, there's hardly a line-up, and the employees can share the workload and be efficient, keeping the place clean.

However, at this location, it seems as though the franchisee either does not want to spend the money to hire another person or does not care about the well-being of this poor girl who's been there for at least two years as far as I can tell with ZERO HELP at the front counter.

Is this franchisee breaking any labor laws by not getting this young lady the help she so desperately needs I wonder? And, does the Subway office know what's happening here?

IN SUMMARY To all Subway customers that read this, the next time you visit this location pay attention - is the same girl there from your last visit? Does she have help? ASK HER!

I am hoping the franchisee reads this very serious review and understands that one reason they have a 3 STAR review is directly related to the lack of service because there are just not enough employees here. Please get some HELP for this...

What started off as a friendly visit to grab a quick sandwich after working through my entire lunch break ended in complete dissatisfaction! I’m a customer service representative/supervisor so customer service means the world to me. Fast forward I ordered a sandwich engaged in a friendly conversation with the person preparing my sandwich when I was about to pay for my sandwich I was told by the server that he’s gonna close up after me I’m like oh ok anyways I took my meal headed for the table hungry as a lion (literally) lol after unwrapping my sandwich I was told from wa across the room “hello we’re closed” I felt like this guy isn’t serious not after I just spent my money here this is the type of customer service I’m receiving. If I wasn’t as hungry as I described, I swear I would have asked for a refund however I simply rewrapped my sandwich and proceeded out the door to the Tim Hortons not too far away an ate. Upon leaving guess what?? the open sign was still on in the subway. NEVER AGAIN WILL I EVER SPEND ANOTHER CENT THERE! This was totally avoidable. I could have been your district manager for crying out loud. Certain things you just don’t do especially when customer service is your number one priority! If you don’t like your hours of work then simply quit! Oh and the time I visited the store was approximately 9:50PM Monday November13th 2017 mind you they’re closing...

This location has really gone downhill. First of all how do you only have one person working the majority of the time?? During the busiest parts of the day one person is taking the orders and handling the register. I’ve seen people just walk out because of the long lines. Yes, I understand if you don’t like it just don’t go there but there are people not from the area that may visit this location and get trapped into dealing with the disrespectful way this location deals with the community. Secondly the last few times I went there the bread has been stale. Personally for me the Bread is the main part of a Sub and if it’s stale this ruins the experience. I hope the owners read this post and make some changes. You guys are in a great location and need to make a few tweaks to get back to the Subway standard that we’ve been...