Sunrise Grill & Crepe — Restaurant in Toronto

We had attempted to call last week to make a large reso for 30 people at 11:30am. The person we spoke to on the phone said that this would not be a problem but they wanted us to call back the day before our intended reservation date to make it. On Thursday afternoon we called the restaurant to make the reservation for 30 people as instructed to which we were met by staff member who informed us that this was ridiculous and that they would have to bring an extra staff on such short notice, and that we would need to all pre-order food. It was an interesting customer experience to say the least but since they were “willing” to accommodate our reservation we went ahead with our brunch plans and submitted our preorder. We were the only table there when we arrived but I will reiterate that there were 30 of us (a volleyball team and parents). Upon arrival the server did not greet our table she just asked for drink orders. We had sent in our preorders already but had accidentally missed our coaches! This was entirely our mistake but when we attempted to order a french toast and an eggs and meat type breakfast on the fly, we were told by the server that the kitchen would not be preparing anymore food for our group (no one had received their food yet, it was caught as soon as they sat down) It was shocking that they were refusing service to 2/30 of our large group. This happened at about 12:20pm and the restaurant is open until 3pm. This place has an open kitchen which we were sitting directly infront of and the line cook must have overheard this conversation and let us know he would be able to prepare these two extra plates for us. This was super strange so we’re not sure if maybe chef said no more or the server just did not want to serve us anymore. The two on the fly plates were excellent so i can only assume they have wonderful food on a regular day, but multiple pre order plates were cold upon arrival. It was an overall uncomfortable experience for everyone involved as we felt like a huge burden to the staff and just wanted to leave. In the future I would suggest that this restaurant not take reservations larger than they can handle in turn upsetting their staff beyond wanting to even offer service to our group. Would not recommend this place for any table larger...

Very upset leaving this place each time. I have been there 5x.

The last one was the worst.

It looks family run, so I keep going back, because it isn't loud and crazy and really the only place I can find in the surrounding area... I keep hoping they will get their act together. They don't.

The food is mediocre.

Here are some of the cons:

They see you, tell you to find a seat, don't come to take your drink order for sometimes 10 minutes, 5 is the norm.

The potatoes are overseasoned and inconsistent.

I got Burned pancakes and old and cold bacon this last time. The same time as the hair in the coffee mentioned below.

On one occasion, I ordering well done eggs and when I asked for them to make sure, he told me if you ask for well done we'll make well done. My eggs came gooey inside and left on my dish. They didn't even ask why when they took the dish. Again, no one came to check on us.

They never come by to top up coffee. My boyfriend got a hair in his coffee and since they never came to check on us, didn't get a new one and didn't get any.

They walk by your table without checking in even once.

Been several times hoping for an improvement once they recognized us, but it got worse.

Waitress brought another table's food with her to our table (they were the table behind us). She held it at my head level (while sitting) and would have hit me in the head with the loaded dish had I not moved quickly and dodged it! The plate still brushed the side of my head! Then she served it to the other table! All the while she didn't say a word - completely unsanitary and disgusting to operate a restaurant this way.

Water, sometimes it comes, sometimes not. It's NOT busy. There are 3 tables at most.

I was giving 3 stars out of kindness but boyfriend suggested 1 star because we have given them enough chances. We won't be going back unfortunately.

At this point it just seems...

Kind Of A Disaster...

Let me preface this by saying I have never been compelled to write a bad online review...until today. I stopped in for a solo brunch and was greeted in a fairly abrupt manner. I shook that off because, hey...serving brunch can be stressful and sometimes people have a bad day. I ordered my meal, which came in good time. Unfortunately, the plate it was served on had some white...soap? food? dirt? crusted on it. I pointed it out to my server, who told me that it was likely from the fruit on my plate. It was not. It was a dirty dish. Anyhow, he graciously offered to swap it out for me. Do I want to eat food that's been on a dirty plate? Not really, but ok. My meal ordered with a side of syrup. They forgot it, so I reminded my server who brought out a little container...and then promptly spilled it on my lap. Accidents happen, yes...and I know that likely my first instinct would be to try and mop up the mess...luckily I do not have any issues with people touching me, but I'd suggest in future that staff do not touch their patrons without consent. Especially...one's lap. He was super apologetic and...well, I figured that would be it but NO, after a few bites of my meal, I discovered a piece of plastic, about the size of my thumbnail in my food. At this point, frankly, I was just tired of it all and couldn't be bothered to mention it. I left it in the center of my plate, nobody noticed or mentioned when they cleared my table. Settling up, it might have been nice if they had at least...I don't know...not charged me for my coffee or something. Like I said, I hate giving bad reviews and the server tried his best but I won't be recommending this place based on the fact that the dishes are dirty and there are foreign objects...