Swiss Chalet — Restaurant in Toronto

My frustration over ordering a double leg dinner is extreme. While the University Avenue location does sell a double leg dinner none of the people that take orders acknowledges it and says that they don't have it. I complained to customer service and had and email back and forth with them that lasted for days trying to explain that the option to order a double leg dinner on-line does not exist. So, finally customer service puts me in touch with the manager that tells me to phone the store directly if I want a double leg dinner, so I do. The staff tell me to call the main line and make my order. They don't take orders directly at the store. I tell them that the manager told me to call my order into the store. I wait on hold for the manager, who doesn't remember me, and after checking that my address is in their catchment area, tells me that she has contacted customer service and told them to call me and place and order for a 1/4 chicken white (same price) and add a notation that the order is for a double leg dinner. Great. I wait awhile before customer service calls me and I place my order. Great. I ask for two Molson Canadian beers and they tell me they only sell 6 packs of either Heineken or Corona. I cancel my order. This took 30 minutes and now I am back to square one looking to order my dinner.

Edit: called the location to ask if they have Molson Canadian beer and they told me they DO NOT OFFER BEER FOR DELIVERY, so had I ordered Heineken or Corona offered by customer service, my order would have been taken, and I would have been called by the store to advise me of this and my order would have been cancelled a lot later.

I no longer want chicken from Swiss Chalet, which they seem to have insurmountable problems delivering, I want the hours (yes, cumulative hours) back from all the time I have spent trying to get two stupid chicken legs from these people!!!! Oh, and a...

food was great, service however was pretty abysmal. i’ve seen some reviews about nicer servers but i guess i was just unlucky today. my server wanted me gone from the minute i got here. when i sat down she immediately started taking my order, even though i hadn’t gotten a chance to look at the menu. i asked for a few more minutes to read through it and she came back no less than a minute later. i ordered and she didn’t come back to me until i was almost done the meal. another lovely server (who’s name i think is dion or dionne) actually came to check on me and made sure that i had all i needed. as i was finishing up my original server came back to my table and started wiping it up as i was eating. i was literally still chewing and she was taking away my plates which STILL HAD FOOD mumbling about how she needs to clean the table. like dawg i’m still eating. the cherry on top was when she brought the bill before i asked for it, withholding me from the opportunity to order desert/something to go. as i paid she literally bent right over to check that if was tipping her or not. like yes i’m going to tip you but i promise you don’t need to breathe down my neck to make sure…i enjoyed the food, and i’m sure the other servers here are much nicer. i was just unlucky today. in terms of atmosphere, it was loud and generally not relaxing. i’ve been to better swiss chalet locations, but at least the food was good. 5/5 for the food. 0/5 for the service. 2/5 for the atmosphere. would not come again unless i’m...

My online delivery order was to be sourced from this location. We waited for over 45 minutes before a rep from the Cara Call Centre told me that our order is not coming because the restaurant's delivery service ended before I placed the order and received a confirmation email. My issue was not with that. 1st issue was why it took so long for us to be contacted - there seemed to be finger pointing between the call centre and the restaurant manager. 2nd issue was that we were tracking the order online and it moved from CONFIRM ORDER to ORDER BEING PREPARED to ON ITS WAY - so who was inputting these updates. Was told that it was a technical glitch - so the tracker was updating itself after so many minutes in a particular status? 3rd issue was that I was offered a $5 off coupon as an apology - that is a very disappointing customer service response. My order cost almost $67 before taxes and tips - $5 is not even 10% of that. 4th issue - I requested for a cancellation confirmation email but was told that their system does not send out one. Although I was verbally assured that I will see the reverse charge on my credit card after a few days, how can I trust a system with a technical glitch that updates the status of an order falsely? If the reverse charge does not go through, then I don't have any other tangible proof to offer when I call customer service to complain. I have already submitted a complaint through the Swiss Chalet website but honestly not optimistic about it...