The Penalty Box — Restaurant in Toronto

Food was good, my partner got tacos, dad got wings, and I got the handmade chips, all were actually pretty good for rink food. Was pretty cool to be able to sit in a toasty place, eat food and also see into one of the rinks. My bone to pick is the service. Absolutely horrendous. Our waitress looked like she’d rather be sticking bamboo shoots up her nails than service us, she’d never ever heard of “service with a smile”, or if she had, she said “nope” to that. Besides putting plates of food on our table, she did nothing. Didn’t check on us, not once, we had to go find her or go to the bar if we wanted more water, and when we asked for a napkin because one of the waters spilled, she left to the back and just never came back so we had to figure out that mess ourselves. We thought maybe we’d be regulars for the convenience but after the terrible service, we’ll just eat before...

Disgusting service, I felt like I was on reality TV getting punk'd by the way my family and I were treated here. Don't even expect mediocre service here, I don't think these waitresses know what service even means. These women act like teenagers, dress like they just came from a gym, and make you feel bad for asking for practically anything from them. I'm sure this place won't lose money from all the hockey families that spend a ton here while their kids play, but if you're here for some drinks and good food and good times - keep walking and save your money, time, and dignity. I really don't know what kind of person is managing this bar, but it really needs a face-lift...of the staff, that is. Shoutout to the waitress with glasses and a bright turquoise hoodie; you're gonna get places in life with that attitude...

First time I came here… The arena Sir at the entrance was very nice and informatif. My son had his drink in hands. I didn’t notice. A old lady with the long greyish hairs start to yell at me!!! And very rudely. “That’s the policy no drink inside the restaurant” I didn’t had the time to read anything or put my feet in the place yet. I said we won’t drink it! I come for a meal. Still yelling at me. “Your not allowed!!” Right away the nice guy said “I can hold it for you” I give him ours drink and she still continuing yelling at us:” you should not arguing with me that’s the policy” Got back my drink and tell her my tips is to good for you!” She yell back “you do not have to be rude and impolite.” I understand now why the...