Tim Hortons — Restaurant in Toronto

This Tim Hortons is disgusting, never listens, doesn't know how to count money, and literally does not know how to make drinks. I have been coming to this tim Hortons for years and I keep trying to give them the benefit of the doubt, hoping that they will get better but they never do. They never clean the French vanilla machine to the point where I ordered a French vanilla one morning on my way to work, as I started drinking it, a chunk of solid went into my mouth. Not sure what it was, but it made me sick. Contacted them later and no one wanted to take responsibility. After that day, I changed up my order and have been getting vanilla ice coffee. It never tastes like vanilla so I started asking for extra vanilla. They will literally charge for extra vanilla but still use regular syrup and use the bare minimum. Constantly have to add sugar later on myself. Another time I went yo this tim Hortons and paid with cash, counting the $3.95 to ensure I had the cash ready before I got to the window, the cashier took the money, puts it into the register and says I only gave her $3.75. When asked her for the money back so I can recount it, she said its already on the register nut she counted it and it's not the right amount. If you cannot count money Why are you a cashier? Today, I went and ordered three drinks, one being a vanilla ice coffee with extra vanilla and a plane bagel with cream cheese. Got to the window, paid for my order and all I got was the drinks while the two employees I. The window were saying thank you, "next order, next customer". First of all, it is a drive thru, stop being passive aggressive and ask what else I am waiting for. When I told them about the bagel, they said no bagel was added to the order and one of the employees went running through shouting "charge for a plane bagel with cream cheese, hurry and make a bagel with cream cheese". The bagle was made very poorly with cream cheese only in the middle. There has been many more incidents that has happened at this tim Hortons and yet I keep giving them the benefit of the doubt and going back, today was the last. Please don't waste your time and money here. Go to the Tim Hortons on keele and Sheppard instead. They are way better at their jobs, they listen to your orders, the make your drinks and food correctly and don't charge for stuff...

Extremely Disappointed – Tim Hortons at North York 2355 Keele Street Location (North Park Plaza)

I rarely write reviews, but my recent experience at this Tim Hortons location was so unbelievably bad that I feel obligated to warn others.

I visited last week and ordered a French Vanilla, a drink I’ve enjoyed for years. What I received was nothing short of hot water with a faint scent of vanilla—completely tasteless and clearly diluted. Thinking it was a mistake, I politely returned and asked the staff member to check if the machine had enough French Vanilla powder. Instead of addressing my concern, he simply called the manager.

What followed was even worse. The manager’s attitude was dismissive, defensive, and downright rude. She repeatedly told me, “The machine is working and it’s hot,” completely missing (or ignoring) the point that the issue wasn’t the temperature—it was the lack of actual taste. It felt like she either didn’t understand basic customer service or was deliberately avoiding responsibility. Rather than checking the mixture or quality of the product, she poured me another cup from the same machine—same watery mess.

When I expressed my dissatisfaction, her response was shocking: “Next time we are not changing it.” To which I replied, “There will be no next time—I’m not coming back.”

It honestly felt like they were knowingly serving watered-down drinks, likely to cut costs and boost profit at the expense of quality. This is not the Tim Hortons I’ve known and loved for years.

To make things worse, the store was visibly dirty—the floor hadn’t been cleaned, and there were flies hovering over the Timbits. Hygiene was clearly not a priority either.

Between the terrible product, the shocking customer service, and the unsanitary environment, this location is a complete disgrace to the Tim Hortons brand. If management doesn’t care about quality, cleanliness, or customer satisfaction, then they should not be in the business.

I strongly advise others to avoid this location. Tim Hortons—this is a wake-up call. You’re losing loyal...

I have lived in the area for quite some time now and have been using this Timms for the last 10 years and unfortunately over the years the quality of service, order correctness and just about everything else has gone downhill. I mostly visit this location in the evenings after 8PM and even when I order only 1 coffee it's usually wrong. Last night I was once again given the wrong coffee. I always check before I leave and when the Cashier noticed I returned to the pick up side of the line they ignored me instead of asking me if something was wrong. I waited once again in line until everyone was served and asked if the coffee had milk or cream. I always double confirm my order and ask for milk twice, as I know force of habit they make it with cream. I was told it was made with cream and then I had to ask if I could have it with milk instead like I ordered. One issue I never have with them is getting my order fixed which is why they get 2 stars. During the day I don't even try to use the drive through because lately it's just been a disaster. Hopefully with the new renovations its at least faster on the drive through end. If your going to order food from here, I'd recommend to pass and check out many of the other shops along Keele or even in the plazza. The last time I got food from this location was last summer on my way into work. I was the only car in the drive through, waited a good 5 minutes. My food was cold, it looked like someone threw it against the wall while they were assembling it and I was missing my extra hashbrown. When I was in University several years ago I used to come here to study with a friend or two and never had an issue. But lately the last 6-8 years this location has really...