Tim Hortons — Restaurant in Toronto

I am VERY disappointed about the service at this location. I specifically order 10 honey dipped, two birthday cake on the side. When I opened the box the timbits were assorted. My son went back to request all honey dipped (they gave me two birthday cake timbits in a bag already). When I opened the box there was two birthday cake & 8 honey dipped. Obviously, I went back myself to get my correct order. There was a girl named Tulsi there whom I said "excuse me, I asked for all honey dipped timbits" she automatically answered me with pure attitude, she said "no, you asked for 10 timbits, you did not say honey dipped" (every time I get timbits I ALWAYS ONLY EVER get honey dipped, therefore its IMPOSSIBLE that I did not say all honey dipped) Tulsi was arguing with me in the middle of the busy Tim Hortons over her error in front of all the guests and my children. After I stopped addressing her and addressed my kids, she has audacity to turn around and start arguing with me AGAIN! At that time I requested her show me her name tag, which read Tulsi. This girl should NOT be working in customer service. Disgusting attitude, worst customer service skills i've ever encountered in my entire life....

Excellent location Staff are extremely confused, very slow and for one icecap 24 minute wait after order placed No one seems to no what they are doing Training and clear job description needs to be done The people preparing food are extremely slow and disorganized causing alot of food errors Clean restaurant but needs proper management and staff training The staff are very nice with good customer service More product knowledge Change management and have more training Speed up service and have more training for staff I live 2 minutes from this location but prefer to travel to Keele and finch which is under excellent management and staff are knowledgeable about products and service is quicker even when extremely busy. For such a good location and nice Tim Hortons staff are bringing down this new...

Went to the drive thru with my daughter, again for the second time around, this pissed me off of getting wrong order. Ordered combo of sesame bagel egg and bacon with French vanilla and another order of sesame bagel with cream cheese and bacon with 1cream and 2 sugar. Went to window to confirm my order. He didn’t get right my last order. He was arguing with me instead of fixing it. This is annoying in such customer service like this . I would like to complain that Krishnan who took my order that has worse customer service. When I opened my food this came out wrong food…. They gave me an everything bagel with regular coffee. Going to return my food and get refunded. I need to speak to higher manager to fix this ongoing issues on...