Wendy's — Restaurant in Toronto

Don't expect to be blown away with great food and service here...

Arrived 21:05 with no lineup, waited 4 min for a server (takeout, two Dave's Doubles). Receipt 21:09, bagged 21:17 so 12 minutes wait. Food quality was disappointing. Patties were room temperature, reheated and greasy, lettuce was limp, tomato was soggy.

Employees pay attention to their phones, and pretend not to see walk-in customers. I had to repeat my order, as usual. And staff made their own lunch before starting my order. Smiles? Good luck! I understand, it's not personal, work is a chore.

Staff needs refresher on food hygiene. I saw an employee drop a stainless steel tray on the floor and not sanitize it. A second dropped fries from a poutine serving (while texting on her greasy phone); she just put the fries back in the tray (no gloves) and out the drive-thru window it went!

Small wonder I usually cook at home.

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Update 08 Aug 22: Arrived 20:05 with three customers ahead in line. At 20:22 - yes 17 minutes! - still no one had taken my order, there was drama in the kitchen. I dropped an f-bomb in frustration (sorry) and to my great surprise I got some sympathy and quick service after that. But, the patties were obviously precooked and dry.

I'm sure some of the employees are fine, but I think you are losing money...

My first time ordering from Wendy's...I am not satisfied with the order is that I told the host, not naming the person, but they did not get my order correct. I ask the host that I want the (Half) "Taco Salad" and I was given a different order which was the (Half) Spicy Caesar - Half Caesar. My stepfather accepted the order, but he wanted the "Taco Salad" and that was not mentioned to the host, maybe they did not hear me good, or that I ordered the wrong salad, but I am sure that I ask for a "Taco Salad" and was not good. Also, my mom wanted extra salad dressings as the one that came with the salad was not enough to cover the whole salad. She ordered the (Half) Strawberry Mango Chicken Salad" with Honey Citrus Vinegarette that came with one of those, but because it was (Half) salad it was okay, but if I ordered the (Full) salad, then we would want the associates who are working at Wendy's to at least give two packs of salad dressings, that all I am asking is to be served well and to honor my request without messing up and allowing customers to not be satisfied. I am lucky I have found the receipt, as I wanted to express my experience and what needs to be done in order to meet customers...

Covid 19 experience:

Info: Only serving customers with car ( Drive Thru). No walk in. Door is open but strictly for Skip the dishes not for customers.

Pros: Cashier is in a different window which money handling is separate from packing. Thumb up for this.

Cons: No car - no food.

No gloves used at this location for staffs who pack the food. Yes gloves used in kitchen. The lady supervisor Or manager also has nails an inch long touching fries while packing and talking. Not against long nails, but either use gloves or nail short to protect food handling hands against collecting dirt and transferring bacteria. Not easy to wash hand and ensure 10 fingers all clean under nails.

I am a regular at Wendys, twice a week, treat for my kids. I drive but I walk in because I wanted to make sure I can see the packing and preparing . I LOVE THE MENU, but today I won’t come back until better management or until I can see better food handling. This Covid 19 is new to everyone. But if you are in management and have set a good food handling system that protects your staffs and your customers. It will not hurt but boost confidence for people who support...