McDonald's — Restaurant in Town of Sylvan Lake

If you are going to order anything during breakfast or busier hours that is more than two items or a combo DO NOT ATTEMPT DRIVE THRU.

I have had my orders wrong so many times in the past month that I am surprised when they are correct.

Today I spent the morning sitting in one of the waiting spots while a employee walked around the parking lot struggling to figure out who ordered among myself and other customers.

After waiting an extended period they got my order wrong twice to the point I just took whatever they had and left.

This has happened to me personally more than a few times and had to walk in more than one occasion to reorder in person.

Very poor communication or coordination among staff who are regularly lost and confused on orders.

There is also a language barrier present among employees only further adding to problems.

These particular members also do not verify orders when you arrive at the second window.

The Canadian born members working later evening hours are also not better due to the fact they are clearly high on something or drinking on the job.

I highly recommend checking your orders before you leave.

Food preparation has also declined, being burned or improperly slapped together: BLT Egg mcmuffin with no Lettuce or Tomato…Big macs with patties and buns in wrong order (???)

Also, if your order is more than just a cup of coffee or simple combo, be prepared to wait in one of the designated spots.

This location has really gone down in past weeks…

Thank you to your team and their incompetence in encouraging me to skip you all together and just make my own coffee and eat healthier making...

Sylvan Lake Mcdonalds Order Improvement Who doesn't like a hamburger and fries from Mcdonalds every other week to enjoy a meal that is not particularly healthy? I think many people do, though there are plenty of individuals who loathe the fast-food chain and all the power to them. Though I do not drop into that category of health and fitness devotee and I love myself some McD's fries—TOO DELICIOUS! My problem is with the Sylvan Lake Location and their order accuracy. I hold firm that out of the roughly two dozen times I have eaten there over the last three years give or take, they have placed my order accurately TWO times—rather weak proficiency in adroitness. I genuinely do not understand what is amiss at this location. In the past, I have left the drive-through, and a burger happens to be missing, or fries are missing (GASP—it has happened three times), etc. It is a convenient location, and I ardently trust this Mcdonald's can resolve the repeated errors happening on orders. I have travelled to other McDonalds for this reason. As it is quite unpleasant to realize that something is either missing, the meals are not being prepared correctly, or a completely different order passes out the drive-through window. I am not here to "bash" the management team or the employees (crew members, I believe) but to voice my entirely avoidable disquiet concerns. I do hope it improves and I will give it another go next month. I have confidence it can be better, with my crossed fingers! Cheers H.Park...

I came thru drive thru and ordered a large 4x4 coffee, large fries and 2 cheeseburgers, a poutine and fillet fish with kiwi smoothie. I got asked several time what’s in the coffee and explained 4x4, 4 cream and 4 sugar please. Then when explaining what I wanted for the 2nd meal with the fish I was rushed no biggie I do get that till I went to pay and this always happens that they just rush the debit machine before even knowing one I have a code first and 2nd what if I did pay cash, we do still do that but this is what gets me. Asked about the coffee again and I’m like yes not black it’s 4 cream and 4 sugar hinge 4x4. Then no one came for awhile and I got handed my smoothie which is yellow I’m like why is the kiwi smoothie yellow? And then they had to make me a knew one that is kiwi since they tried to give me strawberry banana…. K then when getting my food I notice no fish fillet. Now when getting that and all this waiting the large fires are cold and soggy but I didn’t mind till I looked at my fish cuz I was so excited to finally eat and you can see in pictures what the before looked like and the new one after going back thru the drive thru to have it look a bit more edible and what I’m paying for… I then asked about fries and the manger taking care of me was so great about everything I feel bad that I had to do this but why was it so hard to have my whole order wrong except the pho tine and cheeseburgers! A lot of...