Tim Hortons — Restaurant in Town of Valleyview

This is the worst Tim Hortons in the province and an embarrassment to the franchise. As soon as you walk in the building you are met with utter confusion. You will find that customers are scattered throughout the establishment with no indication of where to line up. Staff are unwilling to assist and the tills are left empty while staff actively avoid eye contact. When you reach the till you will likely find that you have jumped in line because nobody knows who is waiting to order and who has already ordered. If you remain waiting long enough for your existence to be acknowledged by the staff, you can expect to wait an absurd amount of time for your order. 10+ minutes for a single bagel despite there being more staff members than customers. Furthermore, they won’t be adequately stocked. In my case they didn’t have medium cups and instead forced you to pay for large cups. A reasonable person would expect to be charged the price of a medium cup for the lack of preparation, but not this location. They instead deploy predatory sales tactics to upsell. As you sit eating your poorly made food, you can be entertained by the steady stream of confused customers entering the building and being ignored. It appears the staff enjoy the spectacle, as this is a constant problem that nobody is willing to address, but that staff instead choose to observe and ignore every single day that they come to work. Do yourself a favour and walk over to the neighbouring convenience stores. There is more selection and staff aren’t actively trying to ruin their...

The SLOWEST service!! Every single time I have been here, they usually have 1 person working the counter and 3 people on the drive thru (why???). Lineup in the store doesn't make a difference, no one on drive thru helps out. This particular visit, the one working the counter at front took over 5 minutes to make 2 chill drinks for the person ahead of me and not one other worker, while I stood waiting, acknowledged me or even said that someone would be right with me. When I was finally up to place my order, the worker did not greet me or apologize for the wait. She was very kurt and did not provide friendly service. This Tim's is the only one to stop at in MANY kms and that is the ONLY reason I stop, and when not in the mood to deal with extremely slow service, sometimes not at all. Don't ever stop if you're in a hurry, or maybe just use the drive thru, they seem to be...

I was at this place June 5th 2022 between 8 or 9 pm The drive through was lined up with about 10 vehicles so I went inside figuring it would be faster. I stood there for a few minutes and was not acknowledged that I was there. Another customer came in and I said that I had been waiting for a bit already. We both stood there waiting to be served and one worker made eye contact but still ignored us. The customer behind me yelled “ Guess you don’t want our business “ and he left. I then yelled does anyone work here. That is when a guy finally came over to serve me. I told him he lost a customer that was behind me already and I said I was not impressed with this place. The guy said the other workers were new and I said that is no excuse to have all workers catering to the drive through window and ignore the customers inside at the counter. I WILL NOT go back...