Panago Pizza — Restaurant in Township of Langley

This is getting out of control. This is a food chain with so many locations! What a monopoly! When the prices are driven so high it is a real disappointment. Customer appreciations non existent. It’s reflected when 1, large 4 topping pizza with a couple sauces cost 30 dollars with delivery. Considering the cost of electricity, and rent and staff. Still, they have more money than they know what to do with. It’s reflected in the fact they have 5 stores surrounding one town core. Where’s the love??? All I ask is they lower there prices because it’s not fair that they push out small businesses that have a passion for making people happy with there art of food then make you pay premium prices For fast food chain style pizza. I would order from somewhere els but there is just panago as far as the eye can see. I would be happy to pay there price if they were happy to pay there employees more than minimum wage. And buy there ingredients at a premium price. Thanks panago for your service, please give a little more to the people...

Do you guys melt down your boxes and mix them into the batter? Because the pizza crust tastes like cardboard every single time. I ordered panago for 14 years in downtown langley and never had a problem, but as soon as i moved close enough for the murrayville location to deliver to me, my past 5 pizzas have maintained the consistency of cardboard.

Edit: I realized that the reason the pizza was chewy was because it was taking 30-40 minutes to be delivered after leaving the store. (I learned this when i opted for the text notification option.) After calling and complaining twice, my order came a few minutes after the text the next time. This time the pizza was hot and fresh, and tasted significantly better. Although the ingredients still don’t seem to be the best quality, and because i had to complain multiple times, i still only give this...

Ordered online for a scheduled pickup. Got there to pick it up at the designated time. Said name for p/u, paid for an order and was told it would be a minute. Fast forward 5ish mins later when another employee asks if I've been helped. Tell them i paid for it and was told it would be a minute. Then the employees gather and talk, and all agree that there is no order for me there. I reply "so who's order did i just pay for?". I ask how long if i order it again now, they credited the difference from whoever's order i payed for, then charged me full pop, made me wait another 15 mins (now 25 mins after scheduled p/u) and didn't offer anything for the inconvenience or even admit that the error was theirs. I usually don't order from this location as I've always found they seem to skimp a bit. From now on i will not support this franchise of...