Boston Pizza — Restaurant in Uxbridge

Oh dear. A co worker put her business card in the jar and won an 'appetiser party'. About 20 of us went after work. The person who we called to arrange it was very pleasant. When we arrived, the tables were set up for us and our group arrived a few at a time. After about half an hour of the first part of the group arriving, the waitress removed the rest of the tables and chairs and set them back up for regular guests, even though I had arranged for us to arrive quite early so that we wouldn't be too much of an intrusion on their regular business. When the rest of our group arrived we had to bring the tables and chairs back. The waitress wasn't particularly efficient or pleasant. We all ordered drinks. As I picked up my glass to toast everyone, the bottom fell out of my glass and my drink followed it. The waitress bought me a cloth to clean up the mess and a new glass - she said she'd had the same thing happen before, but never offered to replace my drink! The appetizer party took forever to get going and we waited a very long time for the food to come out. With 20 of us, the food came out so slowly one or two plates at a time, there just wasn't enough to go around. One of the 'apps' was a small plate of fries. We had a small serving of nachos, a couple of small plates of cactus fries, two small dips and a small serving of bandera bread and a small serving of onion rings. There just wasn't enough for everyone to try each dish and everyone was being particularly modest in what they took from the plate. I was pretty disappointed, we didn't receive any of the meat appetizers, just the cheapest dishes from the app menu. The group ended up ordering more food as we were all starving - even me and I'm usually full after sharing an app with someone. All in all this was not a fun experience. The service was very poor, not at all friendly and not at all efficient. We returned the favour of the free app party by placing more than enough drink and food orders, which is probably the idea of giving the free app party - but really Boston Pizza, surely you can do better than this, it's a very obvious lure with your least expensive salt laden items to get the drinks orders flowing. ...

Do not waste your time going here. Last time I came I puked all over the parking lot because the food was terrible. The service is terrible. The waiters were mocking us sitting at the table chatting and were saying extremely rude remarks under their breath when they walked away from our table. For example the waiter came and took our plates and then mumbled “thank you” under her breath when she walked away. I am usually a very nice person who would’ve said thank you but I had a mouth full of food… You also should not expect me to thank you for doing your job. We were sat on the bar side and the two ladies who were servers on that side would walk behind the counter and start talking badly about us.. I heard one of them saying she was going to pepper spray us? For what? All we did was come to get food? I have worked many, many jobs and have experience in customer service and never in 100 years would I act the way the servers were treating us. I am also highly educated individual who humbly has money but they were acting like we had no money or we were poor because they assumed all we wanted was water… It was extremely unprofessional and we were uncomfortable the entire time. We felt like leaving before even ordering the food. Definitely will not be coming back here. If I could choose 0...

My family and I arrived, were seated and a server greeted us all within 15 minutes. Thats when it went down hill from there. My daughter had a 7up that we sent back as it smelled odd and tasted like swamp water. My wife ordered a Margarita and when it showed up some 20 minutes later it was blue, yes I said blue. We placed our orders and about 30-40 minutes after ordering we had our food, well 3 of the 4 of us did, my wife waited almost 10 minutes extra for her food which by the way looked like it was left under a heat lamp. The food was really bland and substandard at best. After we ate what we could my kids got their desserts and my wife ordered a dessert of her own. My kids got theirs and were completely finished when the waiter brought out the wrong order for my wife. I asked him to cancel the dessert and bring the bill as we were wanted to put this evening behind us. About 5 minutes later we saw the waiter walking out of the parking lot. Yup you got it he went home! Some other waited came by a few moments later asking if wanted the check so I asked to see the manager. So to recap, substandard food, extra long wait times, horrible wait staff and for your trouble you get to pay for it. What has 2 thumbs and will never be back to Boston Pizza in Uxbridge ever? That’s...