Church's Chicken — Restaurant in Vancouver

Once it is past 11pm, having people to wait at the drive-thru even if the customer is not driving, is a very ridiculous rule. Here is my experience, I arrived at the shop at 11:02pm and was told by the employee in the shop to go around the shop to the drive thru window. So I did, and waited at the drive thru order post and waited 15 mins, with cars lining up behind me. I’ve spoken into the order post three times and no response, meanwhile, 3 uniformed employees walked by me, and did not give any guidance. I then move to the pick up window, and had to knock on the window to get their attention. Finally I was told that they didn’t know I was waiting because the order post did not sense me, and nobody was looking at the camera to see if there are customers. But the story didn’t end there, once I’ve ordered, they asked me to wait by the window so they can process payment for the next customer, so I did. However, the next 2 cars have gotten their order and left, while I was in an awkward and dangerous place waiting where the cars have to maneuver back and forth to avoid me. This has brought me much embarrassment, and risk of being run over by frustrating customers in a rainy night. Logically, if they are telling me to go through drive tru, as if I am driving a car, then I have followed the rules to the dot. However, their process and equipment has brought me nothing but embarrassment and safety risk. There are many things could be done right here: the employees in the shop and passing by could have given clear guidance regarding ordering at the PICKUP window, they could have told me to wait at the door instead of a busy drive thru lane, and they could have also treat me exactly like a car, process the orders in order. However, none of those were done. And if they are not well equipped and trained to do late hours foot customer drive thru, then they should have opened up the door, or strictly no non-car drive thru. Make up your mind and don’t go with half measure...

During my visit last June 20, 2025, I was initially assisted by a staff member named Kenneth, who was very rude and disrespectful from the moment I approached the counter. He provided no assistance, no menu guidance, and instructed me to go outside and check the posters myself if I wanted to see the available meal bundles. His tone and body language made it clear he did not want to help me, and I felt shocked and unwelcome. This behaviour was particularly upsetting because I was simply trying to buy crispy chicken for our potluck dinner at home with my colleagues after a long, emotionally exhausting day caring for cancer patients. We were looking forward to a comforting meal to relieve stress and unwind, but Kenneth’s attitude turned the experience into a negative and uncomfortable one. Within two minutes, I had to ask for another team member to take over, as I no longer felt safe or respected. Thankfully, the rest of the team—especially Dorjie D.—was exceptional. They were kind, welcoming, and professional. These individuals should be recognized for their outstanding service and dedication to creating a positive experience for customers. However, Kenneth’s conduct must be addressed. I strongly urge management to provide him with immediate training in customer service and respectful communication. If no improvement is made, I believe termination should be considered, as his behaviour negatively impacts your loyal customers and damages your brand’s reputation. No customer should ever be treated the way I was. I trust this feedback will be taken seriously and that meaningful action will be taken to ensure all customers are treated with respect, dignity, and professionalism. This note has been forwarded to Consumer Protection BC for their awareness...

the service is terrible and so unprofessional. we were ordering through drive through bc we were in a rush (we ordered 20 chicken legs and nothing else). my mom ordered. when we got to the next window to get our food, the person gave us our box but my mom saw that the legs were mixed with thighs. she asked the server whether or not our box had thighs in too, just to make sure. the server said yes, and when we said that we only asked for legs, she blubbered saying she thought we said legs and thighs, although our order was very clear. she charged us $49 for 20 chicken legs. now, i know for a fact that it isnt that expensive bc we went to the richmond place a week ago, and it was about 21 dollars. the server said the price changed. but a leap by the double?? you cant do business like that honey. but anyways we let it go but the server asked another server, asking if its regular price. the other server responded "yeah so its still 38 dollars". as you can see, 38 dollars is very different from 49 dollars. we couldnt trust the server so we decided to go inside. my mom was speaking all along and she isnt the best in english and still has a little bit of an accent. when we told her that we will go inside and check, she acted like she couldnt understand my mom. she did this several times, until i stepped up and told her what my mom was saying all along. she immediately shrinked back and let us get out of the car (i dont have an accent). we were going to go inside but then decided that we didnt want to get treated this way. so the food is good im pretty sure but the service at this store is terrible. i suggest you go to the richmond store if you dont want to be treated unfairly by racists. but by all means, go ahead if you...