L & G Bubble Tea — Restaurant in Vancouver

I have been a long-time customer of L&G, and I always recommend it to friends when they ask me where I like to get bubble tea. But I recently had such an awful experience that I really don’t think I’ll ever go back.

Even though it was out of the way, I went with my sister. We ordered as usual, waited a little long but it was okay because I knew it’d be worth it. Excited to drink them, we got our bubble teas and put the paper straws in, and my sisters immediately shattered and spilled all over the counter (the same counter where they take orders). We apologized (even though it wasn’t our fault) and even helped them clean up. I even helped wipe the floor. The lady making our drinks seemed frustrated about the spilled drink, and quickly snatched the now half-full cup of shattered bubble tea from my sisters hands. She handed it back to her, not even in a new cup, but with a new cup simply placed under the old shattered one.

She seemed annoyed at us, but I brushed it off as I figured she was just busy and stressed. We calmly stood there, apologizing multiple times while we expected them to remake the drink. They didn’t. We asked the owner/bubble tea maker nicely if she can please remake at least half the drink. She leaned in for one second and after I said a few words she said “I’m sorry I can’t hear you” and backed away, leaving her daughter to “deal” with us.

I then asked the cashier (the owner/bubble tea maker’s daughter), and she told us she can’t remake it if the customer drops the drink. We told her we didn’t drop the drink, that it shattered right as we put the straw in, and I reminded her that it happened quite literally right in front of them, and asked her how would it have spilled on the counter if I had dropped it? She said sorry we can’t remake it. We stood there frustrated.

I thought about just leaving it, but I asked her, how is it my fault if the plastic cups are so flimsy that they break immediately when I put the cheap paper straws in them? So if I go to a restaurant, and the plate breaks right when the fork touches it, it’s my fault and I shouldn’t get the dish remade or get a refund? This is absolutely ridiculous.

We kept asking why we couldn’t get the drink remade, and she cashier said, “ok we can remake it, but you’ll have to pay again.” Are you serious? What an absolute joke. This company would rather you risk having broken pieces of plastic in your drink than ensure you are satisfied and safe as a customer. This company would rather you get bubble tea all over yourself than spend a few extra dollars on sturdier cups. I will never go here again and am going to tell all my friends about this interaction as well....

L&G Bubble Tea on Fraser Street is truly a fantastic find, and it's become my absolute favorite bubble tea place. This spot gets very busy, which just goes to show how popular and loved it is! Even with the hustle and bustle, the staff are consistently friendly and courteous when it's your turn at the counter, always making you feel welcome. What really sets L&G apart is their incredible drink selection. They offer a huge variety, and the best part is that most of their drinks are made with real fruits. This commitment to fresh ingredients really shines through in the taste. For instance, I recently had the pineapple slush with no sugar and no bubbles, and it was incredibly yummy! It's great to know you can customize your drink to perfection and still get that amazing real fruit flavor. Despite the high quality and fresh ingredients, the prices offer excellent value. You're getting a top-notch drink without breaking the bank. A crucial tip for a smooth visit: Since L&G is so popular, I highly recommend ordering online for pickup. This will help you avoid a long wait and ensure you get your delicious bubble tea quickly and conveniently. I can't recommend L&G Bubble Tea enough for their delicious real-fruit drinks, wonderful staff, great value, and the convenience of...

We came here by chance tonight as both places we were originally going to were either closed or we couldn't find it. We were saying out loud how we hope the bbts here will be good before we walked in. We ordered strawberry cheese cake, banana ice cream, and mango ice cream flavor drinks with pearls. All 3 flavors were so good, which is an understatement. Flavor unlike i have ever tried before, especially for us to find as we came from surrey. We wanted to drive back for more, and agreed we liked the taste of these bbts better than the ones we wouldve got from the other places! Will definitely come again whenever we're back in Vancouver! Very fresh tasting i was surprised the banana was real as well as other fruits. And great pricing as well as service...