On Lok Restaurant & Won-ton House — Restaurant in Vancouver

Review Title: "Exemplary Service and Unforgettable Experience at On Lok"

Rating: ★★★★★ 5/5

On Lok truly shines as a beacon of exceptional cuisine and stellar service. This is not just a dining experience, but a cultural journey that pleases the senses and enriches the soul.

First and foremost, the food at On Lok is nothing short of remarkable. From beautifully prepared traditional dishes that evoke nostalgic homeliness to innovative fusions that surprise and delight, every item on the menu is thoughtfully created and flawlessly executed. The freshness of the ingredients shines through in every dish, a testament to the restaurant's commitment to quality. The balance of flavors is perfect, offering a harmonious blend of savory, sweet, spicy, and umami that is sure to tantalize any palate.

The restaurant's décor elegantly combines modern design elements with a comfortable and inviting ambiance. It is a testament to the meticulous attention to detail that permeates every aspect of the On Lok experience. Whether you're dining in the main area, which buzzes with the energy of delighted patrons, or in a more intimate setting in one of their private rooms, you will find yourself at ease and thoroughly enjoying your surroundings.

What sets On Lok apart, even more, is its exemplary service. The staff is attentive without being intrusive, and their knowledge of the menu is impressive. They go above and beyond to ensure each guest feels welcome and valued, effortlessly anticipating needs and making expert recommendations that enhance the dining experience.

In addition, On Lok's commitment to sustainability and local sourcing is commendable. This not only contributes to the quality of the food but also supports local producers and is in line with global efforts to promote sustainable practices in the food industry.

Lastly, the wine list deserves a special mention. A carefully curated selection that caters to a range of preferences and perfectly complements the cuisine, it adds an extra layer of sophistication to the On Lok dining experience.

Overall, On Lok is an unmissable gem. From the moment you step through its doors, you are treated to a culinary and service experience that is second to none. This is a restaurant that not only lives up to its reputation but surpasses expectations at every turn. Whether you're celebrating a special occasion or simply indulging in a weekday dinner, On Lok delivers an unforgettable experience that leaves you eagerly anticipating...

I was going to give one star or even zero if it was possible, but the food was good, so thats why. I moved to the area and was craving for wonton soup, i took my family and the service was terrible! The place is dirty, the plastic covering tables is greasy, the tea they served us tasted like mold and the condiments they leave at the table are probably there since the 80's. Is constantly people screaming at each other, phone ringing, dishes banging, etc. Because i was craving for wonton i asked what was the feeling inside and the server rudely told me "MEAT", i asked which kind of meat because im allergic to shrimp and she said "yes yes meat". took the menus, Turn around and left me talking alone. Me and my family were left with a question mark on our heads. I felt sooo unwelcome on this place that i was imbarrassed to make questions even though it was for my health. She brought the wonton and SURPRISE, it was shrimp! So i called her and told her "i asked if it was shrimp, i cant have it because im allergic". She turn her eyes and yelled at me that she had explained to me that it was meat and shrimp mixed (im sorry, she didnt say that) and took the plate spilling all the soup on the table, so aggressive!! Than she told me the wontons and the egg roll all had shrimps and i ended up having the plain soup because i was afraid of making more questions. Me and my family even laughed together about how surreal it felt being in there! Nobody smiled at us, nobody asked if we needed anything else. didnt even serve water or drinks, anything. While we were eating she trow the bill at the table all in chinese. The soup was good and my family had the porc barbecue and they liked, but the service was the worst i ever had. And look, i never gave a bad review before, im a really patient person and also work with customer service so i know how stressful it can be, but this was really out of the blue. I asked my husband to pay at the cashier and he didnt give tips because of how they treated me and when we left everyone was looking at us and even though we were saying "thank you! have a good night!" NOBODY reply us, just looking at our face madly. i felt they really wanted us to leave and never come back so thats what we gonna do.

(and not because of the food, the...

Two of us dropped in last night at about 10pm ,tried a few other places before but they were all closing. I ate at On Lok once or twice back in the 80's and seemed to recall it being pretty decent ,authentic Chinese Food. What I had hoped would be a nostalgic and pleasant dinner wasn't. What A Disappointment!!! The place looked rundown and unclean, the staff were explosively yelling in a loud and arguementive manner in both Chinese and English at random times to both customers and each other. The agressive waitress spilled the 10 wonton soup as she brought it to our table ,no apology of course(at this point none was expected). When what appeared to be a father and son left an almost untouched plate of food at their table as they left,we felt a little more uneasy about what our food was going to be like. The House Special Crispy Noodle Chow Mein was terrible-meat and vegetables tasted old, sauce wasn't good and the noodles weren't very crispy. We ate about half of it and that was about all I could get down. When the Fried Chicken with Lemon Juice came it was very messily arranged on the plate, chicken had more batter than chicken and was sitting in about 3/8 of an inch of greasy ,lemon sauce. I didn't even try the chicken. When we went to pay the $50 bill, the waitress actually walked up to our table and looked hurt when she asked why we didn't enjoy the food. I said it was awful, she asked if there was too much lemon juice. I thought she might be joking. Defintely won't be back. There's lots of other real good Chinese restaurants to...