La Belle & La Boeuf - Burger Bar - Vaudreuil-Dorion — Restaurant in Vaudreuil-Dorion

I was in the area doing some shopping and decided to stop and eat La Belle et La Boeuf with my aunt. I have gone to the one in Montreal quite often, as well as the one in Anjou, and absolutely love the food, drinks, atmosphere and service there. Their always friendly and smiling and willing to help, so naturally I thought that this one would be the same and seeing as my aunt had never been I wanted to take her there for lunch. The hostess was very friendly and the restaurant was really nice and clean, save for the group of girls doing their halloween make up 2 tables over from us. Our first waiter was very nice and friendly, the second waiter we had not so much. Now I have ordered quite a few drinks from La Belle et La Boeuf and they always come looking exactly like the picture with the same ingredients that are listed. This time I decided to order La Croix Rouge Mauve because it looked nice and I liked the ingredients in the drink. When it came it was nothing like the picture, it was a very light red color with a few chopped fruits floating inside, there was no garnish on it and it definitely was not purple. The drink was made with vodka, cointreau, white wine, pomegranate juice, lemonade, orange juice, club soda, cinnamon and field berry. From my first sip I could immediately tell there was no cinnamon, cointreau, field berries and they used 7up instead of club soda. Our waiter was no where to be found so I stopped a waitress and informed her that I didn't think this was the right drink, she brought the drink to the bar and waited for our waiter to show up. When he did she told him and he rolled his eye, looked at me from where he was standing at the bar, pointed to the drink, put his hands in the air and shook his head, as if to say whats wrong with it. I kind of sunk into my seat embarrassed and shrugged my shoulders, so once again he rolled his eyes and walked over to the table, put the drink down and said whats wrong thats the one you ordered. So I informed him that there were ingredients missing and the drink wasn't purple like in the photo. He said that purple wasn't the real color and that it was only in the picture, like most of their drinks, and about the flavour well he'd talk to the bartender. He then sighed and walked to the bar, when he came back he said no all the ingredients are there but they ran out of cinnamon, however if it really bothers me that much he can stick a cinnamon stick in my drink. I politely said no it's okay like this it just wasn't what I expected, he didn't bother offer me something else, or apologize for the mix up or anything he just said oh well are you ready to order. I ordered the Mac and Cheese and it was amazing and my aunt got a burger which she was good however the burger was a bit mushy and soft but still good. Throughout our lunch our waiter never came to see if everything was okay or refill our water glasses, I can understand seeing as he was pretty busy leaning on the bar and talking to the bartender. I also found it quite unprofessional that the waitresses were sitting at the table doing each others make up while people were eating. My aunt was not impressed and said she will not be going back to the La Belle et La Boeuf, however I know that this was just a bad experience and it won't stop me from eating at La Belle et La Boeuf however I will not be returning your restaurant...

I "ate here" on July 13, 2024, in a party of seven.

It was 6pm on a Saturday night when we arrived, brows moistened by the summer heat, all of us hungering for succour.

What followed was a three-hour period of misery; a smorgasbord of discontent. This appears to have been perpetrated by the over-capitalized, incompetent, complacent management that so obviously underpins this dubious enterprise.

Back to my story:

My party wanted three things, in any combination: 1) a full glass of water; 2) a well-cooked burger (ideally with a toasted bun); and 3) the God-given right to be served at a restaurant (i.e., a glorified burger joint) in an hour or less.

Instead of being granted this succulent triad of boons, we were subjected to an endless liminal state of agitated misery; a primal unease at the sight of a ship with no captain. For (over) three hours, our youthful optimism (and extreme hunger) held us hostage to a cacophony of disorganized, fatherless neglect. As I watched a culture of complacency unfold before me, I felt alone; hungry; naked and afraid.

In literal terms, I watched table after table sit down, wait for their food, and leave because it was taking too long and none of the front-of-house staff seemed to care. This was happening all around me, all night. Meanwhile, the servers remained inattentive and preoccupied with inane rituals, like ringing a bell and shouting "woohoo!" at the TV when CF Montréal scored a goal. This must have been a lot more fun than checking on our table, giving us water, or giving us food. To pass the time, we ordered watery drinks that sat in our empty stomachs for hours before the food came. It was a debacle of epic proportions. With that being said, the DJ was pretty good.

For all this, we earned the long-awaited opportunity to foot an oversized bill for stale pub food that could have been prepared by a little baby monkey. This food was priced as if it had been defrosted and microwaved by the Son of God. ...

Understaffed establishment & arrogant/combative manager.

Reserved 12 places for my son’s birthday for 5:30pm. We arrived at 5:32pm and all guests were there by 5:45pm due to single lane traffic on the bridge. Waitress was very nice and took our drink order within the first 10 minutes. We ordered a variety of cocktails and received our drinks again within 10 minutes which was good.

The problems arose at this point when our order wasn’t taken for 45 minutes. The kids started to get restless and to the credit of the waitress she was overloaded working both sides of the restaurant. We patiently waited and finally placed our order. 1 hour passes before anything is served. At this point I ask the front hostess to speak with the manager since the kids were pretty hungry and if the wait was much longer - we would simply go somewhere else.

Queue the manager - who comes from the back with a tone of aggression instead of understanding. An example - he immediately starts reviewing timelines. The fact that we haven’t in fact been waiting 2 hours but 1 hour 45 minutes and that he could check the cameras. He then states the fact that we are a party of 27 people should factor in to our patience… however I correct him and state we are a party of 12, not 27. This is the only time his demeanour slightly changes. After going back and forth over cameras, times and semantics - I ask what the resolution is here. He mentions he will try to get the food out soon and that something will be done for the long initial wait. Food comes out about 20 minutes after that conversation.

At the end of the meal the waitress offers us 3 sets of small donuts approved by her manager… which I assume is for the initial wait. We decline and I go to speak with the manager who has now left. Any decent manager would come by the table and at the very least check to see how the food was after debating a customer over cameras for 10 minutes.

Food was fairly decent but the service...