Wendy's — Restaurant in Vaudreuil-Dorion

Disappointing Experience – No Refund Policy at This Wendy’s!

I visited the Wendy’s in Vaudreuil-Dorion on March 2, 2025, at 4:00 PM via the drive-thru. The restaurant was calm, with no cars ahead of me.

Before ordering, I informed the employee that I had two coupons and specified their prices: $16.19 for two combos and $8.49 for one combo, both valid until March 2. Everything seemed fine.

At the window, the employee handed me the drinks and asked for payment—without first confirming the total price. I tapped my card to pay, then asked if he needed the coupons.

That’s when the issue started. He told me I should have given the coupons before paying. I responded that it wasn’t a problem—just refund the transaction, and I’d reprocess the payment with the coupons. He then went to get the manager.

The manager arrived and immediately refused a refund, claiming they cannot process refunds below $40—which I know is false. Instead of resolving the issue, she blamed me for not handing over the coupons earlier. I explained that I had clearly stated I had coupons and their prices, and that the employee never confirmed the total before charging me.

She continuously interrupted me while I was trying to explain, so I let her speak. She then added that there was a time limit for processing orders—which I understand, but that wasn’t relevant to this issue. Frustrated, she called her supervisor on her personal phone and put her on speaker—but the conversation was incomprehensible.

Finally, she simply stated: “This Wendy’s does not give refunds.” I asked if this was the only fast-food restaurant that doesn’t offer refunds—is this location special? She had no response and walked away.

At that point, I had no choice but to comply and accept the food I had overpaid for. When I asked an employee for the manager’s name, he refused to provide it.

Overall, this was a very disappointing experience. The lack of customer service, professionalism, and transparency was unacceptable. I hope Wendy’s corporate takes note of how this location handles refunds and customer concerns.

Would NOT recommend...

The advertised photo behind the counter of the bacon mushroom portobello cheese burger looks absolutely nothing like the real one. When I showed them the burger that they served me and compared it to the one on the picture, the lady behind the counter just shrugged her shoulders and said "that's just the way it is" (in a tone of voice that might as well have just said "oh well, too bad". She then told me if I wanted it to look as big as the one in the picture that I could've added extra meat to my order. When I was a kid I worked in fast food and we would've made that situation right and the customer would have left happy.

Then a couple minutes later, I went back to the counter to ask for ketchup, there were six employees standing 10 feet away from me all talking to each other. Once I'd been waiting five minutes, I spoke up and asked for some ketchup. One of the girls came up and handed me the bin of ketchup, I reached in and took what I wanted, (she never said a word to me). I spoke up again and said it's been five minutes and you guys never even acknowledged me by looking in my direction... she just had a blank look on her face (said nothing).

Perhaps I'm old-school, but I expect customer service even at a fast food restaurant. Next time I'll eat somewhere else where I don't feel like I'm a burden...

Last week I went through drive-thru at lunch which was empty. I ordered the Dave’s single which was on sale for $4. I drove home to realize they charged me the regular price. I called and spoke with the manager. I explained what happened and her response was - did you make sure the employee charged you the right amount for your order? I explained that I wasn’t in a habit of making sure the fast food employees charge me the correct amount. I also pointed out there was no one else being served and it was the promotion at the time which I assumed would be widely known by her staff. We went back and forth for about 10 mins, during which she never apologized or offered to rectify the situation in any way. Finally I had to point this out to her, again her list of excuses varied from young staff, that I didn’t check the correct price myself, that it was busy despite me being the only person in line. She continued to run in circles with the excuses about the error. There was no remorse in her communication with me and I had to ask for the apology. She still didn’t apologize. She did not offer any solution. I ended the call in shock and just disappointment by this experience and what seems to be a trend at this location based on...