Sushi Hinata — Restaurant in Vaudreuil-Dorion

When we first arrived at the restaurant, we were struck by the fact that it seemed shabby and not terribly clean. The tables and chairs looked battered, with lots of scratches, missing patches of varnish, and so on - surprising for a restaurant that's only been open for a month or so. The floor was grimy, and our table and bench both had bits of dry food stuck to them. The restaurant was also fairly empty, even at a peak time on a weekend evening.

The concept is an interesting one: you order on an electronic tablet, your order goes directly to the kitchen, and you can re-order as often as you want. There's a wide variety of sushi and cooked dishes to choose from. Given the questionable cleanliness of our table, however, I decided not to order anything with raw fish in it.

The dishes on the menu look delicious. I started by ordering a vegetable ramen soup. On the menu photo, it was full of all kinds of vegetables and was served in a large dish. In real life, however, it was served in a tiny dish, and consisted in broth and a few noodles with half a dozen pieces of shaved zuccini on top. It bore no resemblance whatsoever to the photo. This was a theme that came up frequently during the evening: the food we received didn't measure up to the photo, and in some cases was totally different. Management really should do something about this: it's all very well to state that the photos are indications only, but the disparity between expectations and actual experience ensures that the customer is going to be disappointed.

The quality of the food in general was about what you'd expect from an Asian buffet-type meal: pretty standard and nothing out of the ordinary. We only had one really bad dish - the vegetable tempura, which was so imbibed with stale fryer fat that it was inedible. The rest (soup, dumplings, a couple of hot dishes) were ... ok at best. My dining companion ordered some sushi and also described it as "ok". Most of the food looked like it had been thrown onto the plate by a home cook, and some of the hot dishes had the taste and texture of food that had been thawed too quickly.

My dining companion was French-speaking, and unfortunately some of the staff didn't speak French. This is a problem for a restaurant in Québec. In addition, the staff generally didn't look happy to be at work: no enthusiasm and very few smiles. When we had questions, we got answers, but they were short and to the point. We didn't feel particularly welcome. However, the food we ordered was served quickly and efficiently.

Will we go back? Sadly, no. If you want to eat large quantities of "ok" food - and judging by the mountains of food delivered to tables around us, this is what some people want - then this place offers value for money. But there are other, really good Asian restaurants in the area, which we've enjoyed far more. When we left this place, we felt ripped off and, in my case, a bit queasy due to the lack of hygiene. I wished we'd saved our $70 and eaten at...

My boyfriend and I visited Sushi Hinata for Valentine’s Day, having had a good experience a few months prior. Unfortunately, this visit was a huge disappointment due to poor organization and service.

We had a reservation for 7:00 PM, but the restaurant was so packed that it barely seemed like they had space for us. We were squeezed between two other couples with almost no room to move, making the experience feel more like a group seating than a date. The ordering system, done through a QR code and app, didn’t update properly all night, leaving us in the dark about our orders.

Service started off okay, but it quickly fell apart. Orders took excessively long, and many never arrived at all. We noticed multiple instances of staff delivering food to the wrong tables and asking guests if a dish belonged to them instead of having clear instructions. By the time we were placing our third order, items from our first order—placed over an hour prior—were just starting to arrive. Given their policy of charging for uneaten food, you’d expect a more reliable system to avoid people unknowingly overordering.

To make matters worse, all non-water drinks were sold out before 8 PM, and while we had a pitcher of water at our table, it was never refilled, and getting a server’s attention was nearly impossible. The lack of coordination was obvious, with long wait times, missing dishes, and an overwhelmed staff. Nearby tables were equally frustrated, with some even arguing with servers about their incomplete orders before being told their two-hour limit was up.

On top of that, the bathrooms were dirty and poorly maintained, adding to the overall disorganization of the night. I understand that Valentine’s Day is a busy occasion, but that’s exactly why preparation, staffing, and proper coordination are crucial. This restaurant was clearly overbooked and not equipped to handle the volume, making for an overall frustrating experience.

The food itself tasted good, and I appreciate the gesture of giving roses to the ladies, but unfortunately, it didn’t make up for the chaotic service. I feel bad for anyone who was excited to introduce this place to a partner and ended up with this mess instead. Hopefully, they improve their management for future...

Horrible service. I cannot even start to express how livid I was. I ordered through doordash at around 5:45pm doordash said it was going to be ready by 6:25. My parents went to go pick it up and at 6:25. They were there for 30min when they finally got to the front of the line. The restaurant said that the order was canceled. I was furious because the payment was confirmed and was taken from account already. It's not the first time using the app so I know exactly when it says the order was canceled. Every uber eats and doordash deliverers were leaving left and right (having been there for over an hour) with whatever order was blindly handed to them. Some of the deliverers even had to cancel! My parents went back to show the receipt and the restaurant workers couldn't care less. I called the restaurant several times, no one picked up. I couldn't even leave a message. I had to waste my gas and go there and show my order but there so many people there waiting for their orders, starting to get angry because they had been there for a long time, she hardly made eye contact with me. At end she brushed me away and told to just go talk with doordash. I had to go back home with nothing, furious. I contacted doordash and they had confirmed that my order was completed so I knew I wasn't the crazy one. Luckily doordash gave me my money back but family and I were so disgusted with their service and lack of management. Truly disappointing. We know that times during the pandemic is hard but this is just something else. Matsuno (another sushi place) handles it perfectly how can Hinata not? Get your stuff together! It's obvious you don't care about...