Bâton Rouge Grillhouse & Bar — Restaurant in Vaughan

Initially upon arrival Baton Rouge seems like a more upscale dining experience. When approaching the host stand, there were three girls behind the host stand. One girl seem to be working on the computer seating chart, the other two were standing off to the side and seem to be the ones that would take the customer to their seats. No one greeted us. We stood there momentarily until the girl finished on the computer and looked up and said hi with no smile. We indicated that we wanted to sit in the bar. Simply because I wanted to watch the sports on TV as did my partner. The girl at the computer directed one of the girls to take us to a table. We sat down I went to use the washroom. The washroom was clean and smelled good - good sign. The waitress approach the table she was professional but lacked any sort of positive energy. She took our drink order and made no other suggestions. We looked over the menu, and discussed what we wanted to eat. The server came back and delivered our drinks and took our order. My partner ordered calamari as a starter, and a sirloin steak with rice as the side. She asked for her steak to be medium rare. I ordered the rib steak to be cooked medium with the side to be the fully loaded baked potato. I also ordered a starter French onion soup. A runner brought the french onion soup first, and shortly thereafter came the calamari. A few bites in, the server stopped by to see how things were. The French onion soup was good but not exceptional I would rate it as a 3.5 out of five. My partner like the calamari but said that it lacked enthusiasm. I asked her what she meant, and she said that it was basic but had no extra flavor to it that would set it apart from any other bar type calamari. I tried it found it to be a little Bland and somewhat chewy however she said that's normal. I asked her to rate the calamari she said it was about a 2.5 out of five. Another table check from the server and shortly after our meals came. My partner's steak was cooked medium and mine was cooked medium rare. It would seem that the kitchen got the cooking backwards. I asked my partner if she wanted to send it back, but she said she would live with it it was okay but I found that the medium rare cook on my rib steak made the steak very chewy and difficult to eat. The server came by I asked for some sour cream for the baked potato and pointed out the kitchen had cooked them backwards. The server asked me if I would like my steak cooked a little bit longer I indicated that I would, she came back with a separate plate took my steak back to the kitchen to cook a little bit longer. She also indicated that she mentioned it to the manager and the manager would stop by to speak with us, I told her that wasn't necessary but she insisted. The manager came to the table with my steak and a new fully loaded baked potato. I told the manager that I would not be able to eat to baked potatoes and I was okay with the one that I had. He said keep it if you want to take it home that's fine with me and then he said that he would have something special for my partner for the miss-cook on her steak. The manager was very nice very polite and considerate good smile on his face great Professional Service made us feel very welcome. And he apologize many times for the mistake which happens from time to time so I don't really hold that against the restaurant, considering after I asked him to fix the cook on my steak they did and it tasted amazing! Overall the dinner was very good in spite of the cook error, the vegetables were excellent the potato was excellent and I found a service to be very good. It would have been nice if our server had been a little bit more friendly, as we saw her being more friendly with other customers perhaps they were more regular than we were. My partner rated her steak a 4/5, in spite of it not being as she asked. Once my steak was cooked correctly, I would rate it a 5/5, full of flavor and cook perfectly. As a side note, the manager did return with a gift certificate for my partner for the cook on her steak....

So I decided to try Baton Rouge for the first time on New year's Eve. It's in a good location there was lots of parking we had reservations it was pretty busy in there but we didn't have any issues at all getting seated. The waitress came brought my friends drinks forgot mine no big dealshe informed us because it was New year's Eve that the food may take a little bit longer we said that was fine. Our appetizers came out fairly quickly we had the French onion soup which to be honest it wasn't that great. About 25 minutes later the food came I ordered ribs with a lobster tail and fries I cut into the lobster took the first bite and it was ice cold. My ribs were Luke warm at best. I told the waitress when she came back and she took my plate and my friend's plate and told me she was going to get 2 new meals my friend ordered the exact same and his was also ice cold. Literally 3 minutes later the manager comes to the table with two plates he sets both plates down in front of us and tells us he got us two new meals I take a look at the plate and realize it's the same lobster tail that I cut into I look at the manager I said this is the same meal and same plates you just took from us he says no they are new I said to him I go look at the lobster this is the same lobster that I cut into I go you're lying right to my face. He did not know what to say he was at a loss for words . He ended up sending us another lobster tail out which I didn't even want to be completely honest I don't mind waiting for food as long as it's served to me hot. Ice cold food in a restaurant with a reputation such as baton Rouge has is unacceptable. The manager came over and decided to offer us free espresso. Like really? I was extremely irritated the situation could have been handled differently and lying to your customers is even worse thinking I'm an idiot . His loss for words when he realized I caught him in his own lie is enough for me not to return. It's a shame because the lobster tasted good and the ribs were excellent tasting. I don't blame the waitress it was not her fault she kept apologizing she was pretty good and did everything she could to help. I won't be returning to this location because of this lying manager. I hope he reads this and learns to not lie to his...

Super sub-par unfortunately. They aren't what they used to be a few years ago - which probably 3xplains why so many locations shut down.

Fodd was terrible. The photo there was all ny friend and I could eat. They cant cook steak to the proper temp. And whatever seasoning they used tasted like blue cheese.

The ribs were of canned tuna- dry and flakie as heck. The best things from the two plates were, fries and steamed broccoli. So that says a lot. We both came home with stomach aches.

Save your money and go to The Keg or even another steak & rib restaurant. Our waiter was not knowledgeable in the least. Had to keep asking his manager for gluten containing items. Their menues aren't marked. Cross contamination is very real here - probably the worst I've experienced.

For the Celiac gluten free folks (I am) do not eat the fries or house made tortilla chips. They're friend in the same oil as the breaded items.

For the Vegans, the same applies, the waiter said they fry chicken in the same vessels.

Terrible just terrible.Extremely disappointing experience. This restaurant isn’t what it used to be a few years ago, which likely explains why so many locations have shut down.

The food was awful. My friend and I could barely eat anything, as shown in the photo. They can’t cook steak to the correct temperature, and whatever seasoning they used had an overpowering blue cheese taste.

The ribs were as dry and flaky as canned tuna—absolutely terrible. The best things on our plates were the fries and steamed broccoli, which says a lot. To top it off, we both ended up with stomach aches.

Save your money and go to The Keg or another steak and rib restaurant. Our waiter was inexperienced and had to constantly check with the manager about gluten-containing items. The menu isn’t labeled, and cross-contamination is a serious issue here—probably the worst I’ve ever seen.

For those with Celiac disease (like me), avoid the fries and house-made tortilla chips—they’re fried in the same oil as breaded items. Vegans should also be aware that chicken is fried in the same...