FILLIS BBQ RESTAURANT & LOUNGE — Restaurant in Vaughan

The food somewhat redeems the service. I ordered the 1/2 chicken combo for pickup. I was told it would be 30 minutes. It was just over 30 minutes, but I'm not sure what took so long considering that over the 15 minutes I was in the pickup area no one came in and there was only 1 phone call and it looked like the dining room was closed.

More importantly I expect that people that take orders know the menu and the food. I expect that they can answer questions about the food (ingredients, methods of cooking, etc.) or be able to get the information. The person at pickup was not able to even answer a simple question about whether the onion rings have dairy (after a few tries of saying it I tried describing, milk, cream, butter). She was not able to, and was not able to get the information. Apparently no one in the restaurant knew. I don't expect perfect english but they should be able to understand food terms. She asked that I type it on her phone, but we're still in a pandemic and I'm not touching someone else's phone. I spelled it out (it's a five letter word!) but a call came in, she went to the back and gave up. I don't think that's acceptable.

She also forgot to give me a drink with my combo until I asked if it was included (the menu should say what's included in the combo!). So I guess I wasn't going to get it if I didn't ask.

The chicken was tasty although the white meat was a little dry. The sauce was good and the fries were good too.

Not sure I would come back to a place where the people taking orders aren't trained properly, don't speak the language enough to understand questions about the food and don't have the wherewithal to get an answer.

Edit: I just want to make it clear that it's not how they speak, it's knowing what's in the food and understanding basic food terms (and allergies or intolerances). If they're not ready to be on their own they shouldn't be. Also, maybe paying more for people will result in...

We noticed this restaurant awhile ago and since the reviews were positive we decided to try it. We got there around 6 on a Monday and although the restaurant’s hours say they open at 4 it was locked. First thing I wasn’t impressed with was the box of Kleenex put on our table. No serviettes? Ordered combos and drinks were canned drinks. Meals were served on paper plates. I told my husband that they probably didn’t have enough staff to wash dishes. Being that we were the only ones in the restaurant it probably wouldn’t have been a big deal. I ordered the veal which was not very good. Meat was dark so not sure what part of cut this was from. It was just ok but not anything I’d recommend. My husband’s burger was also not anything special. This isn’t a restaurant we would try again. Maybe their takeout service is a better option and different dishes. I did notice their takeout menu has more variety. People working their...

I was excited to find a local place that offers grilled whole fish.

Upon my first visit I was greeted by a friendly staff. The owner Ryan, came out to see if I had any questions about his menu and truly cares about his customers and his food service.

The sea bass was delicious and not offered at many places.

Mac n cheese bites were a great appetizer!

The chicken was good. Nice and juicy and a great portion. We tried the bbq sauce and will try something different next time.

One of the most important things for my family is a fresh salad. All of the items in the salad were fresh and healthy. No old, browned lettuce or mushy tomatoes here.

Also had the rice and fries in the pack. Both good.

Just don’t have battered fries and I’m a happy diner when comes to my fries.

If you’re looking for grilled chicken or fish make sure you check...