La Veranda Resto — Restaurant in Vaughan

The worst experience; on Father's Day! Called the restaurant to see if we could make reservations; was told they don't take reservations. So we go there and there was one family of 4 in front of us waiting and half the tables inside were empty. No one greeted us for a good 10 mins so I walked up to the counter and was told that they are "backed up in the kitchen" and it would take 30-45 mins for food to arrive. We decided to wait. About 30 mins later the family in front of us was seated; a few more families had joined the wait. Then a family of 3 arrived and the waitress told them they will be seated shortly. At this point we were waiting for 45mins. The waitress came and was about to seat the family of 3 and when I questioned her since we were next and waiting for an hour she was very rude and told me "They are friends of the owner and have reservations as per the owner". I began to protest so she assured me they will seat us in a few minutes. A few of the families waiting just left. My youngest daughter began to cry of hunger so I walked across the street to buy her a croissant to hold her over. 15 mins later we were seated at a table that hadn't been cleaned. Took another 10 mins for the table to be cleaned, no water, no plates or cutlery. During our wait another family of 4 who was already sitting down complained and asked to leave because they had been waiting over 2 hours for their food. So we asked our waitress to place our food and drink order in immediately. We were brought appetizers without plates or cutlery, finally received cutlery and plates but no water or napkins. Thankfully I had napkins in my purse. The food was not too bad, although the steak was cooked well done (no one asked us how we wanted the steak); the kids were looking forward to the waffles but were told waffle batter had run out. They had a Father's Day set menu but were not at all prepared or adequately staffed. We asked if our daughters could have crepes as their main since we noticed crepes and ice creame was the dessert on the set menu. So the girls got served crepes. Once we were done our mains our waitress only brought out 2 dessert crepes for myself and my husband but not for our girls. When we asked she said they had already had crepes for their main so they couldn't get their dessert crepes. But we were still expected to pay the full price of the set menu. When I explained to her the crepes were given as a replacement to their mains because the waffles (which was an option for the main) was not available so they should still get the dessert she didn't understand and began to dispute. We decided that we had enough and didn't argue further; we just wanted to pay and get out of here. As we paid and were leaving the same rude waitress from earlier ran up behind us as we were descending the stairs and asked me "Did you pay for the food?" I was aghast; was she implying that we had dined and dashed? I didn't see her make this comment to any other guests, why us? I told her firmly that yes we did and we weren't going to run away without paying she played it off as "Oh no no I just wanted to see if everything worked out for you guys in the end" Worst restaurant experience ever; many of the other customers were also complaining as they left. We noticed many were waiting for a very long time to get their food as well. I would never go back here or recommend this spot to anyone. Too bad because the food and ambiance was nice but the horrible service...

BE CAUTIOUS!!! The restaurant owner is extremely deceitful! Initially, I chose that restaurant over a party room to avoid the hassle of preparations and food so I could enjoy the party. Regrettably, that wasn't the case. A few weeks before the event, I visited the restaurant and signed an agreement detailing the food menu. It was explicitly stated that it would be a CASH BAR ONLY (I was not going to pay for an open bar), and he AGREED. The cost was set at $82, which I didn't negotiate even though it seemed a bit pricey. With around 40 guests plus kids, there was no need for him to use his deceitful tactics to make extra money. On the day of the event, while I was preoccupied with guests, his deceptive behavior began. Just 45 minutes right before the event, he called me and asked if he should place wine bottles on the tables. I firmly replied NO, as we had agreed upon CASH BAR ONLY.

Upon my arrival, amidst dealing with guests, he took advantage of the situation and informed me that people had been requesting wine. He refused to cover the cost even though it was his fault. To avoid further conflict, I offered to take care of the two opened bottles at that time by myself and asked him to STOP serving wine without payment. However, his persistence continued as he pressured guests into consuming wine, falsely claiming it was included. As a result, I ended up paying for 11 extra bottles of $600. Yet, I chose not to escalate the situation to avoid embarrassment in front of my guests.

Furthermore, during the party I discovered that he mistakenly changed one of the food menu from the agreed-upon outlined in the contract. His response was a simple apology, stating it was his error and that I should have alerted him when the waitress placed the incorrect dishes on the table. Frankly, this was unacceptable!

The following day, after he received two negative reviews from our invited guests, he called me and displayed a rude behaviour. Although he admitted his mistake and promised to compensate me by covering the additional charges for the wine, he played a game with me and ignored my messages after. This entire experience was not pleasant! Despite having a well-defined Agreement and clear rules, I am very disappointed and...

Brunch hours are not reliable

I’ve tried to come here for brunch twice and both times left with a disappointing experience. The first time I came here for brunch I came at noon (their hours for brunch are 9am-3pm). I was turned away because they had stopped serving brunch because they had a wedding. An accurate sign outside their door would have been helpful. Their sign outside says “open for brunch”.

The second time I tried to dine here was much more disappointing and frustrating. Because of my previous experience, I called twice in advance to confirm their brunch hours. Both times I was told that they were open until 3pm. When I arrived at 11 they had a bridal shower set up and only had seats on the patio. This was fine, as we didn’t mind if there was a wait and understandably they have limited space. The woman I spoke to said their patio was full and she took down my name and number and told us to come back in 1 hour (12:15pm) when a table would be available. No one called me to confirm about our table. When I came back promptly at 12:15pm I was told their patio is too full. I said I had left my name and number and I was then told that no they’re not taking anymore people. When I asked why they bothered taking down my name they said “I don’t know why they said that no one is going to call you back”. The sign outside still said open for brunch.

Woodbridge is known for their Italian community/ restaurants with hospitality. La Veranda does not align with that reputation. I am surprised how people trust this place with important milestones such as bridal showers, weddings, etc.

The unreliable and ignoramus service you experience just at the door is unacceptable. Breakfast on a patio is not that deep and does not have to be this difficult.

In my experience calling to confirm their brunch hours is not reliable and providing your name and number for a wait time is not reliable. Based on my experiences, I advise you just go somewhere else for brunch if you have similar experiences. I highly recommend Clementina’s on Famous Ave near Colossus. Their staff are 100% more hospitable and their food...