New York Fries — Restaurant in Vaughan

I love the food! The location is very convenient inside of Promenade Mall food court.

I am giving 3 stars instead of 5 because of the service. On Thursday afternoon, a middle aged man cut the lineup (when I was next) and I called him out on it and the cashier still processed his order.

A guy that was on the fryer took the order of the a couple who was behind me in the lineup...and the cashier processed their transaction next...after the argument that I got cut off already I had to be cut off again for the 2nd time...

I'm stunned that 2 orders got cut before me and people behind me in the lineup didn't say anything...(maybe they didn't have a problem with line jumpers) I still ordered the food (coz I waited long enough in the lineup) and got it to go.

The staff really need to work on the customer service. I don't like the idea that my complaint went unnoticed and nothing was...

*Edit

Came back today ant 6:00 pm March 6th and it was different staff. Very welcoming and professional. Provided the right amount of everything with our food. Totally different experience. *

Still sitting there while writing the review to see how other customers are being treated as well. It’s 6:15 pm on a Wednesday. 2 people shift. 1 man and 1 woman. The man always nice and gives enough from previous experiences. The woman sprinkled half a teaspoon on pulled pork which was mostly sauce. Gave me one ketchup pack for the French fries. One small line of ketchup, an even smaller line of mustard in the hotdog dog. Added 5-6 pieces of green onion to the hotdog. I mean, I get it. You want to save, but this is just embarrassing. Watching customers keep asking for more toppings to be put on their food. NYF Corporate, look into...

The first time for me to try this fries but no next time. The fries is good, but the service will ruin your day.

It was not busy hour, just a little girl and me queue up in front of the cashier. Server took the order from the girl then she went to prepare the fries. She noticed me was standing at the cashier then quention me. However, I can't hear clearly so I just said " I haven't order yet". Then she showed me her black face and came back cashier to place the order. The impatient attitude was like "Please go, I don't want to serve you". I feeled so bad that I just order a normal fries. I saw she treated the little girl with normal attitude, but me. I hope it was not...